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Digital Cable TV (DTV) Questions

 


 

What You Need to Know:                                        Click Here to download PDF
 


Common Questions:


Important Notes:

 

Common Questions:

Can I record one channel and watch another with my receiver(cable box)?

  • TriCounty Telecom offers a Digital DVR receiver which allows you to record a channel while you watch another, fast-forward or rewind live TV, record call ahead pay-per-views and much, much more! Press the guide button, find your show and press record. A red dot will indicate your selection is scheduled for recording. The digital recorder will store your favorite shows, movies and events all in one easy to locate list. Record the entire season of your favorite show and never miss an episode again.  Instant replay is a snap with DVR for all you sports fans. Simply call TriCounty Telecom to upgrade your package to include a DVR/HD receiver for an additional $12.95 per month per receiver. It will be well worth the 43¢ per day! If you are considering upgrading your TV to a new HDTV, TriCounty's DVR box also provides you all the channels indicated by an asterisk (*) for free.  HD/DVR service is only available with the Deluxe or Elite packages.

    If you are recording with a VCR this option is not available without having two receivers.

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Can I watch in High Definition(HD)?

  • Yes! You will need a DVR/HD receiver and a HDTV to view FREE HD channels. Currently all HD channels are free to customers who lease a DVR/HD receiver for an additional $12.95 per month. Two great service for one LOW price!  HD/DVR service is only available with the Deluxe or Elite packages.

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What features will I gain with a receiver?

  • An interactive program guide will allow you to locate channels and obtain program information up to 6 days in advance (up to 14 days on a DVR/HD).  You can view program ratings, time of programming and time current time of day.
  • You can set up to 5 individual "My Favorite Channel" lists.
  • The unique search tool allows you to search for your favorite show.
  • Parental Controls allow you to block individual channels you consider inappropriate or block individual programs based on ratings.  Parents can unblock shows by entering their PIN.
  • A five day local weather forecast is available anytime by pressing menu twice.
  • Easy access to Pay-Per-View selections.
  • Setup options allow you to customize how you interact with your receiver.

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Will my statement show if I have HD channels?

  • TriCounty Telecom has included HD channels in each programming package at no cost.  If you wish to view HD channels you will need to contact TriCounty Telecom to obtain a DVR/HD receiver for $12.95 per month and have an HDTV.  If you already have a DVR/HD receiver and an HDTV, you will automatically receive all HD programming included in your package with the exception of ABC-HD, CBS-HD, FOX-HD, NBC-HD and PBS-HD.  These channels are also available FREE by contacting TriCounty Telecom. For tracking purposes, a no charge line item will appear on your statement for the HD Broadcast channels. 

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Can I still use my universal remote control with the receiver?

  • You will receive a Motorola Universal remote control with each receiver(s).  This remote is programmable to most audio, DVD/VCR and TV devices.  A programming guide will be included with the remote. Click here to view the programming guide. We also have available a large-button remote at your request.

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Why do I need a receiver on every TV when other companies may not require them?

  • TriCounty Telecom is an all digital network, bringing its customers the latest technology.  Unless your TV is relatively new, it is not capable of receiving digital signals. A receiver is need to convert the digital signal allowing it to work on older TV sets.  Additionally, receivers enable cable companies to prevent theft and streamline operations. Without a receiver customers would not enjoy great feature like interactive on-screen program guides, parental controls and much more.

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Did TriCounty going All Digital have anything to do with the FCC mandate for all broadcast networks to be digital by June 12, 2009?

  • The FCC mandate applies to broadcast networks only (WITN, WNCT, WYDO, WCTI, WUND).  TriCounty Telecom upgraded to an all digital network to bring its customers the latest technology and more cable programming networks.  Unless your TV is relatively new, it is not capable of receiving digital signals. A receiver is need to convert the digital signal allowing it to work on older TV sets.  Additionally, receivers enable cable companies to prevent theft and streamline operations. Without a receiver customers would not enjoy great feature like interactive on-screen program guides, parental controls and much more.

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Important Notes:

To receive HD service you will need an HD/DVR receiver and an HD ready TV.

  • TriCounty provides HD/DVR service at a rate of $12.95 per month per receiver.  This receiver provides you not only HD capabilities but will give you the ability to pause, stop, rewind and record live TV with the push of a button. Record your favorite shows or movies at the push of a button. And remember to order your pay-per-view movies/events in HD on channel 410!

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All TriCounty Telecom cable TV subscribers will enjoy the convenience of an onscreen guide and the many options it will give you.

  • On-screen guide gives you programming days ahead and selection info like rating, duration and program description. The remote included will help you enjoy all the available features.

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Each customer now has access to IPPV or CAPPV movies and events.

  • Pay-per-view is available by dialing 964-7788 and making your selection on your phone. Impulse Pay-Per-View is available on some receivers with phone line connected to receiver. Pay-Per-View in HD is on channel 410(with a DVR/HD receiver).

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* Available in HD with additional equipment

Classic - $11.95 month
19 SD Channels
7 Pay-Per-View Channels
30 DMX Music Channels

56 Total Channels

  30 DMX Music Channels
  ABC - WCTI New Bern
  CATCH13 - Local TV
  CBS - WNCT Greenville
  C-SPAN
  C-SPAN 2

 
FOX - WYDO Greenville
  INSP
  ION- WEPX
      Greenville
  ION Life
  Local Origination

  MyWeather/MyTV

  NBC - WITN Washington
  PBS - WUND Columbia
  Qubo
  TBN
  The CW - ENCT Greenville
  ThisTV
  UNC-EX
  UNC-Kids


 
Deluxe - $46.95 month
(Includes Classic)
71 SD Channels
30 HD Channels*
8 Pay-Per-View Channels
30 DMX Music Channels

139 Total Channels

  A&E*
  ABC Family*
  ABC HD*
  AMC
  Animal Planet*
  BET
  Boomerang
  Bravo

  Cartoon Network
  CBS HD*
  CMT
  CNBC
  CNN
  Comedy Central
  Discovery*
  Disney*
  E!
  ESPN*
  ESPN 2*
  ESPN Classic
  Food Network*
  FOX HD*
  FOX News*
  FOX Sports Carolinas
  FX Network*
  HD Theater*
  HGTV
  Headline News
  History*
  Home Shopping
  Lifetime
  Lifetime Movie Network*
  MASN
  MASN-Overflow
  MLB Network
  MTV
  National Geographic*
  NBC HD*
  NFL Network
  Nickelodeon
  Oxygen
  PBS HD*
  PBS Kids Sprout
 
Planet Green*
  QVC
  Science Channel
  Shop NBC
  Spike TV
  SyFy
  TBS
  TLC*
  TNT
  Travel Channel*
  TV Land
  USA*
  VH1
  Weather Channel
  WGN


Elite - $66.95 month
(Includes Classic & Deluxe)
130 SD Channels
41 HD Channels*
8 Pay-Per-View Channels
30 DMX Music Channels

209 Total Channels

  AmericanLife TV
  BBC America
  BET Jazz
  Biography Channel
  Bloomberg
  CBS College Sports
  Centric
  Chiller
  CMT Pure Country
  Discovery Health
  Discovery Kids
  DIY
  ESPN News
  ESPNU
  Fine Living

  FitTV
  FOX Business
  FOX College Sports Atlantic
  FOX College Sports Central
  FOX College Sports Pacific
  FOX Movie Channel
  FOX Reality
  FOX Soccer Channel
  Fuse
  G4
  Golf Channel*
  Gospel Music Channel
  Great American Country
  GSN (Game Show Net)
  Hallmark
 
Hallmark Movie Network*
 
Halogen
  History International
  IFC (Independent Film Chnl)
  Investigation Discovery
  Lifetime Real Women
  Military Channel
  MSNBC
  MTV2
  MTV Hits
  Nick Jr.
  Nick Toons
  Noggin
  Outdoor Channel*
  RFD-TV
  SLEUTH
  Smithsonian*
  Soap Net
  Speed Channel*
  Sportsman Channel
  style
  TCM (Turner Classic Movies)
  TeenNick
  Tennis Channel
  truTV
  Universal HD*
  VERSUS
  VH1 Classic
  VH1 Soul
  We (Women's Entertainment)


Cinemax Movie Pak - $11.15
 
Cinemax
 
Cinemax HD*
 
More Max
  Action Max
  Thriller Max

HBO Movie Pak - $13.35
  HBO
  HBO HD*
  HBO Family
  HBO 2
  HBO Signature
  HBO Comedy
  HBO Zone

Encore Movie Pak - $7.75
  Encore
  Encore Action
  Encore Love
  Encore Mystery
  Encore Drama
  Encore Westerns
  Encore WAM!

Showtime/Movie Channel Movie Pak - $13.35
  Showtime
  Showtime HD*
  Showtime Too
  Showtime Showcase
  Showtime Extreme
  Showtime Next
  Showtime Family
  Showtime Women
  The Movie Channel
  tmc xtra
  Flix

Starze/Encore
Movie Pak - $14.50
  Starz
  Starz HD*
  Starz Edge
  Starz Cinema
  Starz Comedy
  Starz Kids & Family
  Starz in Black
  Encore
  Encore Action
  Encore Love
  Encore Mystery
  Encore Drama
  Encore Westerns
  Encore WAM!