What You Need to Know:                                       
 

• Cable TV Equipment Manuals
   

Common Questions:

• Can I record one channel and watch another with my receiver(cable box)?
   
• Can I watch in High Definition(HD)?
  
  
• What features will I gain with a receiver?
   
• Will my statement show if I have HD channels?
  
  
• Can I still use my universal remote control with the receiver?
  
  
• Why do I need a receiver on every TV when other companies may not require them?
   
• Did TriCounty going All Digital have anything to do with the FCC mandate for all broadcast networks to be digital by June 12, 2009?

Important Notes:

• To receive HD service you will need an HD/DVR receiver and an HD ready TV.
  
  
• All TriCounty Telecom cable TV subscribers will enjoy the convenience of an onscreen guide and the many options it will give you.
  
  
• Each customer now has access to IPPV or CAPPV movies and events.
  

Common Questions:

Can I record one channel and watch another with my receiver(cable box)?

• TriCounty Telecom offers a Digital DVR receiver which allows you to record a channel while you watch another, fast-forward or rewind live TV, record call ahead pay-per-views and much, much more! Press the guide button, find your show and press record. A red dot will indicate your selection is scheduled for recording. The digital recorder will store your favorite shows, movies and events all in one easy to locate list. Record the entire season of your favorite show and never miss an episode again.  Instant replay is a snap with DVR for all you sports fans. Simply call TriCounty Telecom to upgrade your package to include a DVR/HD receiver for an additional $12.95 per month per receiver. It will be well worth the 43¢ per day! If you are considering upgrading your TV to a new HDTV, TriCounty's DVR box also provides you all the channels indicated by an asterisk (*) for free.  HD/DVR service is only available with the Deluxe or Elite packages.
  
  If you are recording with a VCR this option is not available without having two receivers.

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Can I watch in High Definition(HD)?

• Yes! You will need a DVR/HD receiver and a HDTV to view FREE HD channels. Currently all HD channels are free to customers who lease a DVR/HD receiver for an additional $12.95 per month. Two great service for one LOW price!  HD/DVR service is only available with the Deluxe or Elite packages.

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What features will I gain with a receiver?

• An interactive program guide will allow you to locate channels and obtain program information up to 6 days in advance (up to 14 days on a DVR/HD).  You can view program ratings, time of programming and time current time of day.
• You can set up to 5 individual "My Favorite Channel" lists.
• The unique search tool allows you to search for your favorite show.
• Parental Controls allow you to block individual channels you consider inappropriate or block individual programs based on ratings.  Parents can unblock shows by entering their PIN.
• A five day local weather forecast is available anytime by pressing menu twice.
• Easy access to Pay-Per-View selections.
• Setup options allow you to customize how you interact with your receiver.

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Will my statement show if I have HD channels?

• TriCounty Telecom has included HD channels in each programming package at no cost.  If you wish to view HD channels you will need to contact TriCounty Telecom to obtain a DVR/HD receiver for $12.95 per month and have an HDTV.  If you already have a DVR/HD receiver and an HDTV, you will automatically receive all HD programming included in your package with the exception of ABC-HD, CBS-HD, FOX-HD, NBC-HD and PBS-HD.  These channels are also available FREE by contacting TriCounty Telecom. For tracking purposes, a no charge line item will appear on your statement for the HD Broadcast channels. 

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Can I still use my universal remote control with the receiver?

• You will receive a Motorola Universal remote control with each receiver(s).  This remote is programmable to most audio, DVD/VCR and TV devices.  A programming guide will be included with the remote. Click here to view the programming guide. We also have available a large-button remote at your request.

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Why do I need a receiver on every TV when other companies may not require them?

• TriCounty Telecom is an all digital network, bringing its customers the latest technology.  Unless your TV is relatively new, it is not capable of receiving digital signals. A receiver is need to convert the digital signal allowing it to work on older TV sets.  Additionally, receivers enable cable companies to prevent theft and streamline operations. Without a receiver customers would not enjoy great feature like interactive on-screen program guides, parental controls and much more.

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Did TriCounty going All Digital have anything to do with the FCC mandate for all broadcast networks to be digital by June 12, 2009?

• The FCC mandate applies to broadcast networks only (WITN, WNCT, WYDO, WCTI, WUND).  TriCounty Telecom upgraded to an all digital network to bring its customers the latest technology and more cable programming networks.  Unless your TV is relatively new, it is not capable of receiving digital signals. A receiver is need to convert the digital signal allowing it to work on older TV sets.  Additionally, receivers enable cable companies to prevent theft and streamline operations. Without a receiver customers would not enjoy great feature like interactive on-screen program guides, parental controls and much more.

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Important Notes:

To receive HD service you will need an HD/DVR receiver and an HD ready TV.

• TriCounty provides HD/DVR service at a rate of $12.95 per month per receiver.  This receiver provides you not only HD capabilities but will give you the ability to pause, stop, rewind and record live TV with the push of a button. Record your favorite shows or movies at the push of a button. And remember to order your pay-per-view movies/events in HD on channel 410!

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All TriCounty Telecom cable TV subscribers will enjoy the convenience of an onscreen guide and the many options it will give you.

• On-screen guide gives you programming days ahead and selection info like rating, duration and program description. The remote included will help you enjoy all the available features.

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Each customer now has access to IPPV or CAPPV movies and events.

• Pay-per-view is available by dialing 964-7788 and making your selection on your phone. Impulse Pay-Per-View is available on some receivers with phone line connected to receiver. Pay-Per-View in HD is on channel 410(with a DVR/HD receiver).

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