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Calling Features Usage Instructions             

  1. Caller ID
    To use Caller ID:
    Wait for the start of the second full ring of your telephone set.
  2. The number of the calling party will appear on your display. Caller ID Deluxe will also display the telephone listing.
  3. For more information, please refer to the instructions for your Caller ID display device.

Call Forwarding
To use Call Forwarding:

  1. To activate this feature, dial 72 # and wait for the dial tone; then dial the forward- to number, "#" and wait for 2 bursts of dial (confirmation) tone. The called number is stored and Call Forwarding is activated.  If you wish to call the forward-to number to notify the party of the Call Forwarding condition, wait 4 seconds and the call will be placed.
  2. To deactivate this feature and restore normal service, dial "73#" and wait for 2 bursts of dial (confirmation) tone; then hang up.

With variable Call Forwarding, your telephone receives a burst of ringing when a call is forwarded. This indicates that the Call Forwarding feature is activated and also serves as a reminder to deactivate the Call Forwarding feature, if desired.
* Note: With Call Forwarding you cannot answer your telephone until you deactivate the Call Forwarding feature; however, you can originate calls.

To Use Call Return:

  1. Press *69
  2. Listen for an announcement, which will tell you the telephone number of the party who last called you.
  3. If you wish to return the call:
    Press"1“ Listen for ringing and wait for answer.
  4. If you do not wish to return the call, hang up.
  5. If the line is busy:
    * Listen for announcement telling you the number is busy. Hang up.
    * You will hear a short-short-long ring when the line is free.
    * Your call will automatically be made when you lift the handset.

To Cancel Call Return:

  1. Press *89 and listen for tone or announcement.

Notes:
* There is no time limit for returning a missed call. However, you can only return the last incoming call you received.
* If the number you are trying to reach is outside the area served by Call Return, you will hear a recording advising you that the call cannot be made.
* After a call during which you heard a Call Waiting tone, you can use Call Return to return a call to the Call Waiting number.

Call Screening
To use Call Screening:

  1. Press *60.
  2. Listen to the voice instructions, which will guide you through the steps of how to:
    * Turn Call Screening on or off.
    * Make changes to your Call Screening list.
  3. After receiving an annoying call, you may wish to prevent that person from calling you in the future. Call Screening's voice instructions will explain how to add the number of the last caller to your list (even if you do not know the party's number.)

To add the number of the last caller, do the following:
* Hang up, then lift the receiver and listen for dial tone.
* Press *60 and listen for instructions.
* Press #01#.
Note: If a number that is on your Call Screening list is also put on any of your other lists (for example, Priority Ringing), Call Screening will override the other services for that telephone number.

Call Trace
To Use Call Trace:

  1. Hang up after receiving the annoying call.
  2. Lift the receiver and listen for dial tone.
  3. Press *57, then listen for tone or announcement.
    The announcement will tell you if the call was traceable or not. After requesting a Call Trace, you should call TriCounty's business office if you want the call to be investigated further. Please call before the end of the next business day.
    Notes:
    * It is important that you activate Call Trace immediately after the offending call. If you delay taking action and receive a subsequent incoming call, Call Trace will not trace the correct number.
    * If a Call Waiting tone is received during a call that is to be traced, tracing will occur on the Call Waiting call rather than the original calling number.

Call Waiting
To Use Call Waiting:

  1. When you are notified of an incoming call by a Call Waiting alert tone, depress and release the hookswitch to put the original party on hold. You are then connected to the calling party.
  2. To alternate between parties, depress and release the hookswitch once for each transfer.

Note:  Each conversation between you and the party with which you are speaking is private.

  1.  If you wish to end the original conversation when you hear the Call Waiting alert tone, simply hang up. Your telephone then rings and you are connected to the calling party.

To Cancel Call Waiting:
To prevent a second call from breaking into your telephone line, dial *70 prior to placing the call. Your conversation will not be interrupted by a Call Waiting alert tone. Call Waiting is automatically reactivated when the hookswitch is pressed.

Do Not Disturb
How to Use Do Not Disturb:
* To Activate Press - *78
* To Deactivate Press - *79
* To Change Your Pin Press - *56

Personal Ringing - Teen Ring Service
To Use the Personal Ringing Feature:

  1. Listen to ringing pattern: 
    * Main number - one long ring.
    * Second number - two short rings
  2. Answer appropriately.

Preferred Call Forwarding
To Use Preferred Call Forwarding:

  1. Press *63.
  2. Listen to the voice instructions which will guide you through the steps of how to:
    * Turn Preferred Call Forwarding on or off.
    * Make changes to your Preferred Call Forwarding list.
  3. Voice instructions will also guide you through the steps of how to enter, confirm or change the number to which your calls will be forwarded:
    How to Confirm or Change the Forward-To Number:
    * To Confirm Press - 0
    * To Change Press - 1

Priority Ringing
To Use Priority Ringing:

  1. Press *61.
  2. Listen to the voice instructions which will guide you through the steps of how to:
    * Turn Priority Ringing on or off.
    * Make changes to your Priority Ringing list.
  3. Press if you want to:
    0 Repeat the Instructions
  4. Review the numbers on the list
  5. Turn your feature on/off
    # Add a number to your list (dial 12 for rotary phones)
    * Delete a number from your list (dial 11 for rotary phones)
    08 Delete all numbers from your list

When Priority Ringing is Turned On:
Listen to the ringing pattern or Call Waiting tones.
* When called from any number on your list. . . a short -long-short ringing pattern or tone.
* When called from any other number . . . normal ringing or Call Waiting tones.

Repeat Dialing
To Use Repeat Dialing:

  1. Hang up; then, lift the receiver and wait for dial tone.
  2. Press *66.
  3. If the line is busy:
    * Listen for three beeps or an announcement telling you the number is busy. Hang up.
    * You will hear a short-short-long ring when the line is free.
    * Your call will automatically be made when you lift the handset.
  4. If the line is not busy, listen for ringing and wait for answer.

To Cancel Repeat Dialing:

  1. Press "*86" and listen for tone or announcement.

Notes:
* While Repeat Dialing is activated, you may still make and receive other calls.
* Repeat Dialing will continuously attempt to call back a busy number for 30 minutes. After 30 minutes, your request will be canceled.
* You can use Repeat Dialing for more than one busy number at a time. You will hear a special ring when one of these numbers becomes idle; however, you will not be able to tell which number it is.
* If the number you are trying to reach is outside the area served by Repeat Dialing, you will hear a recording advising you that the call cannot be made.

Special Call Acceptance
To Use Special Call Acceptance:

  1. Press *64.
  2. Listen to the voice instructions which will guide you through the steps of how to:
    * Turn Special Call Acceptance on or off.
    *Make changes to your Special Call Acceptance list.
  3. Press if you want to:
    0 Repeat the Instructions
  4. Review the numbers on the list
  5. Turn your feature on/off
    # Add a number to your list (dial 12 for rotary phones)
    * Delete a number from your list (dial 11 for rotary phones)
    08 Delete all numbers from your list

Speed Calling
Speed Calling is available in either the 8-number option or the 30-number option.
* With the 8-number option, speed-calling codes use the single digits "2" through "9". You will need to press 74#.
* With the 30-number option, speed-calling codes use the double digits "20" through "49". You will need to press 75#.

Set Speed Calling Codes:

  1. To enter a speed-calling code, dial either 74# or 75#, and wait for a dial tone.
  2. From the available code numbers, dial the code number you wish to substitute for the directory number.
  3. Dial the telephone number to be stored under the code number selected in Step 2; follow the number with the # symbol.
  4. Wait for 2 bursts of dial (confirmation) tone; hang up.
  5. Repeat Steps 1 through 3 for each number to be stored, using a different code number each time.
  6. If you wish to replace a previously stored number with a new one, repeat Steps 1 through 3. A new number automatically replaces the previous number.

Use Speed Calling:

  1. To use a speed-calling code that has been programmed for your telephone, dial the selected code number, followed by the # symbol.
    (For your convenience, there is a log in the Yellow Page section of the TriCounty Regional Telephone Directory where you may record your Speed Calling Codes.)

Three-Way Calling
To Use Three-Way Calling:

  1. To initiate Three-Way Calling, depress and release hookswitch to put the original party on hold.
    Listen for the three bursts of dial tone followed by a steady (normal) dial tone.
  2. Dial the number of the third party. When this party answers you will be able to talk privately.
    When you are ready to establish the conference connection, depress and release the hookswitch. You will now be reconnected with the original party.
  3. When the originating party hangs up, all parties are disconnected and the call is completed.

Toll Barred with PIN
To Use Toll Barred with PIN:

  1. To place a call, enter *13 and listen for dial tone.
  2. Enter your PIN and listen for dial tone.
  3. Dial the telephone number (e.g. 1 + area code+ 7 digit number).

Voice Mail
Personalize Your Voicemail
To record unavailable greeting:
This greeting will be heard by the caller if you do not answer in the allotted number of rings.
NOTE: If you do not record a message, a generic message states the party you have dialed does not answer and to leave a message after the tone.

Dial 964-9200
If you are away from home, you will be asked to enter your mailbox number (this is your 7 digit telephone number) and password followed by # sign.

  • Press 9
  • Press 1 Greeting options
  • Press 2 Record greeting

Follow voice prompts to make changes to your greeting:

  • Press 1 Play message
  • Press 2 To re-record greeting
  • Press 3 Delete greeting
  • Press 5 Pick a new greeting
    (These steps can be done as often as needed until you are satisfied with your greeting)

To change your password:
Dial 964-9200
If you are away from home, you will be asked to enter your mailbox number (this is your 7 digit telephone number) and password followed by # sign.

  • Press 9 Mailbox setup menu
  • Press 2 Change your password
  • Enter your new password and press #
  • Enter your new password and press #
  • When prompted to verify the password, enter it again and press #

Log in to Voicemail:
At home:

  • Dial 964-9200
  • Listen for message announcement and prompts, following the various options for managing your messages:
  • Press 1 Play the message again
  • Press 2 Save the message and play the next
  • Press 3 Delete the message and play the next
  • Press 4 Save the message as new
  • Press 5 Reply to number
  • Press 6 Forward the message to another mailbox
  • Press 0 Hear instructions again
  • Press * Return to main menu

Away from home:

  • Dial 964-9200
  • Enter mailbox number (your 7 digit home phone number)
  • Enter your password followed by # sign
  • Listen for message announcement and prompts, following the various options for managing your messages:
  • Press 1 Play the message again
  • Press 2 Save the message and play the next
  • Press 3 Delete the message and play the next
  • Press 4 Save the message as new
  • Press 5 Reply to number
  • Press 6 Forward the message to another mailbox
  • Press 0 Hear instructions again
  • Press * Return to main menu

If I am unsure who to call for support? If you are not a TriCounty Broadband customer, check your latest phone invoice for support numbers to your provider.

If I have no dial tone on my landline do I need to report that right away? First check your equipment before you call. Unplug your cordless phone base and/or fax machine from the power supply to see if that is hanging up your line. If a serviceman is dispatched to your home and the problem is in your equipment there will be a service charge billed to your account.

What if my dial tone sounds funny? If you recognize a “stutter” dial tone, that means you have a voice mail message and you can call 964-9200 to listen to your message.

How do I block my number per call? Dial *67 to block your phone number listing per call at no charge.

How do I unblock my private number before a call? Dial *82 to unblock your private number listing per call.

How do I check for buried cable on my property? Call Utilities Protection Center, 8-1-1, for a locate before you dig.

How do I get a TriCounty Telephone Directory? Come by the business office for pick up or click here to see a location closest to you.

Who do I call to get someone’s phone number or a business’ phone number? Dial 4-1-1, the rate is $1.50 for all TriCounty Broadband service areas and most of North Carolina.

What are Over-the-Top services? Over-the-top is an internet TV platform service with apps and widgets that directs the viewer to many more entertainment choices such as Vudu (online rentals), videos from various channels, games, email and web access. Your IPTV set top delivers this content via the web.

What is Digital Television (DTV) and why did television broadcasters transitioning to DTV? Digital television (DTV) is revolutionizing the television marketplace, offering improved service quality, greater service innovation, and new capabilities not currently available from the analog broadcast television service. DTV will allow broadcasters to offer viewers better image and sound quality and also more programming choices.

There are other benefits to the nation as well. The DTV service is designed to use radio spectrum more efficiently than the current analog service. Therefore, the Federal Government has reclaimed and reassigned analog broadcast television spectrum to other important uses, including public safety and advanced wireless services.

If I am shopping for a new TV, what should I look for? Digital TV(DTV): Television delivered and displayed using radio frequency waves that contain information that is digitally encoded for improved quality and efficiency.

Standard Definition TV(SDTV): Basic digital television transmission that may be displayed with fewer than 480 progressively scanned lines (480p) in 16 X 9 or 4 X 3 format. 480 interlaced (480i) is the quality of today's analog TV system.

High-Definition Television (HDTV): The best quality digital picture, widescreen (16 X 9) display with at least 720 progressively scanned lines (720p) or 1080 interlaced lines (1080i) and Dolby® digital surround sound.

Plug-and-Play or Digital Cable Ready: A DTV or other device for digital cable customers that plugs directly into the cable jack and does not require a separate set-top box. Plug and Play TV owners must obtain a CableCARD from their cable company in order to view scrambled programming services.

What is high definition TV (HDTV)? How is it different from analog television? HDTV is a name given to two of the digital television (DTV) formats. HDTV provides high resolution programming. A current analog TV picture is made up of horizontal lines on the picture screen; an HDTV picture can have more than twice as many lines, allowing for stunning picture detail.

HDTV uses a “widescreen format.” “Widescreen format” refers to an image's aspect ratio, which is a comparison of screen width to screen height. Analog television has an aspect ratio of 4 X 3, which means the screen is 4 units wide by 3 units high. The aspect ratio of HDTV is 16 X 9, similar to a movie theater screen. HDTV programs can include Dolby Digital surround sound, the same digital sound system used in many movie theaters and DVDs.

HDTV uses the same amount of bandwidth (the size of the communications channel) as the current analog system, but with HDTV, about six times more information is transmitted. This capability translates to much better quality in picture and sound.

All IPTV (Fiber) set tops are HD enabled.

Is HDTV the same thing as DTV? No. HDTV is the highest quality of DTV, but it is only one of many formats. In addition to HDTV, the most common formats are Standard Definition Television (SDTV) and Enhanced Definition Television (EDTV).

SDTV is the baseline display and resolution for both analog and digital. Transmission of SDTV may be in either the traditional (4:3) or wide-screen (16:9) format. EDTV is a step up from Analog Television. EDTV comes in widescreen (16:9) or traditional (4:3) format and provides better picture quality than SDTV, but not as high as HDTV.

TriCounty Broadband is currently offering HDTV programming.

What is the FCC? The Television industry is governed by rules and regulations set forth by the Federal Communications Commission, (FCC).

The FCC is directed by five Commissioners appointed by the President and confirmed by the Senate for 5-year terms, except when filling an unexpired term. The President designates one of the Commissioners to serve as Chairperson. Only three Commissioners may be members of the same political party. None of them can have a financial interest in any Commission-related business.

As the chief executive officer of the Commission, the Chairman delegates management and administrative responsibility to the Managing Director. The Commissioners supervise all FCC activities, delegating responsibilities to staff units and Bureaus.

Bureaus and Offices

The Commission staff is organized by function. There are seven operating Bureaus and ten Staff Offices. The Bureaus’ responsibilities include: processing applications for licenses and other filings; analyzing complaints; conducting investigations; developing and implementing regulatory programs; and taking part in hearings. Our Offices provide support services. Even though the Bureaus and Offices have their individual functions, they regularly join forces and share expertise in addressing Commission issues.

TriCounty Broadband is proud to provide Digital Television (DTV) services for our customers. The TriCounty Broadband network meets the federal guidelines for television systems mandated by the FCC and offers our customers the ability to view many channels, pause-record-rewind-fast forward and play live TV, supports HDTV, as well as offers pay-per-view channels, and an exciting TV Guide. To learn more about using the equipment, please read below...

What is Digital Television (DTV) and why did television broadcasters transitioning to DTV? Digital television (DTV) is revolutionizing the television marketplace, offering improved service quality, greater service innovation, and new capabilities not currently available from the analog broadcast television service. DTV will allow broadcasters to offer viewers better image and sound quality and also more programming choices.

There are other benefits to the nation as well. The DTV service is designed to use radio spectrum more efficiently than the current analog service. Therefore, the Federal Government has reclaimed and reassigned analog broadcast television spectrum to other important uses, including public safety and advanced wireless services.

What is high definition TV (HDTV)? How is it different from analog television? HDTV is a name given to two of the digital television (DTV) formats. HDTV provides high resolution programming. A current analog TV picture is made up of horizontal lines on the picture screen; an HDTV picture can have more than twice as many lines, allowing for stunning picture detail.

HDTV uses a widescreen format. Widescreen format refers to an image's aspect ratio, which is a comparison of screen width to screen height. Analog television has an aspect ratio of 4 X 3, which means the screen is 4 units wide by 3 units high. The aspect ratio of HDTV is 16 X 9, similar to a movie theater screen. HDTV programs can include Dolby Digital surround sound, the same digital sound system used in many movie theaters and DVDs.

HDTV uses the same amount of bandwidth (the size of the communications channel) as the current analog system, but with HDTV, about six times more information is transmitted. This capability translates to much better quality in picture and sound.

Is HDTV the same thing as DTV? No. HDTV is the highest quality of DTV, but it is only one of many formats. In addition to HDTV, the most common formats are Standard Definition Television (SDTV) and Enhanced Definition Television (EDTV).

SDTV is the baseline display and resolution for both analog and digital. Transmission of SDTV may be in either the traditional (4:3) or wide-screen (16:9) format. EDTV is a step up from Analog Television. EDTV comes in widescreen (16:9) or traditional (4:3) format and provides better picture quality than SDTV, but not as high as HDTV.

TriCounty Broadband is currently offering HDTV programming.

What is the FCC? The Television industry is governed by rules and regulations set forth by the Federal Communications Commission, (FCC).

The FCC is directed by five Commissioners appointed by the President and confirmed by the Senate for 5-year terms, except when filling an unexpired term. The President designates one of the Commissioners to serve as Chairperson. Only three Commissioners may be members of the same political party. None of them can have a financial interest in any Commission-related business.

As the chief executive officer of the Commission, the Chairman delegates management and administrative responsibility to the Managing Director. The Commissioners supervise all FCC activities, delegating responsibilities to staff units and Bureaus.

Bureaus and Offices

The Commission staff is organized by function. There are seven operating Bureaus and ten Staff Offices. The Bureaus responsibilities include: processing applications for licenses and other filings; analyzing complaints; conducting investigations; developing and implementing regulatory programs; and taking part in hearings. Our Offices provide support services. Even though the Bureaus and Offices have their individual functions, they regularly join forces and share expertise in addressing Commission issues.

There was a Federal Communication Commission (FCC) imposed deadline that applied to TriCounty Broadband . It stipulated on July, 2007, multichannel video providers could no longer deploy digital boxes with embedded security. Instead, they need to deploy boxes that use separable security; meaning boxes equipped with a CableCARD slot.

What is a CableCARD? CableCard is an interface for digital TV that lets you plug your cable line directly into your TV set without the need for a set-top box. It's about the size of a thick credit card, and fits into a special slot built into digital TVs and a growing number of peripheral devices.

TriCounty Broadband made changes to be in compliance with the FCC. If you rather not have a cable box, you can look into purchasing a TV that supports a CableCARD.

TriCounty Broadband is proud to provide Digital Television (DTV) services for our customers. The TriCounty Broadband network meets the federal guidelines for television systems mandated by the FCC and offers our customers the ability to view many channels, pause-record-rewind-fast forward and play live TV, supports HDTV, as well as offers pay-per-view channels, the ability to use a CableCARD and an exciting TV Guide. To see how our Television can make your life simpler, and to learn more about using the equipment, please read below...

Can I record one channel and watch another with my receiver(cable box)? TriCounty Broadband offers a Digital DVR receiver which allows you to record a channel while you watch another, fast-forward or rewind live TV, record call ahead pay-per-views and much, much more! Press the guide button, find your show and press record. A red dot will indicate your selection is scheduled for recording. The digital recorder will store your favorite shows, movies and events all in one easy to locate list. Record the entire season of your favorite show and never miss an episode again. Instant replay is a snap with DVR for all you sports fans. Simply call TriCounty Broadband to upgrade your package to include a DVR/HD receiver for an additional $12.95 per month per receiver. It will be well worth the 43¢ per day! If you are considering upgrading your TV to a new HDTV, TriCounty's DVR box also provides you all the channels indicated by an asterisk (*) for free. HD/DVR service is only available with the Deluxe or Elite packages.

If you are recording with a VCR this option is not available without having two receivers.

Can I watch in High Definition(HD)? Yes! You will need a DVR/HD receiver and a HDTV to view FREE HD channels. Currently all HD channels are free to customers who lease a DVR/HD receiver for an additional $12.95 per month. Two great service for one LOW price! HD/DVR service is only available with the Deluxe or Elite packages.

What features will I gain with a receiver? An interactive program guide will allow you to locate channels and obtain program information up to 6 days in advance (up to 14 days on a DVR/HD). You can view program ratings, time of programming and time current time of day. You can set up to 5 individual "My Favorite Channel" lists. The unique search tool allows you to search for your favorite show. Parental Controls allow you to block individual channels you consider inappropriate or block individual programs based on ratings. Parents can unblock shows by entering their PIN. A five day local weather forecast is available anytime by pressing menu twice.

Easy access to Pay-Per-View selections.

Setup options allow you to customize how you interact with your receiver. Return to Top

Will my statement show if I have HD channels? TriCounty Broadband has included HD channels in each programming package at no cost. If you wish to view HD channels you will need to contact TriCounty Broadband to obtain a DVR/HD receiver for $12.95 per month and have an HDTV. If you already have a DVR/HD receiver and an HDTV, you will automatically receive all HD programming included in your package with the exception of ABC-HD, CBS-HD, FOX-HD, NBC-HD and PBS-HD. These channels are also available FREE by contacting TriCounty Broadband . For tracking purposes, a no charge line item will appear on your statement for the HD Broadcast channels.

Can I still use my universal remote control with the receiver? You will receive a Motorola Universal remote control with each receiver(s). This remote is programmable to most audio, DVD/VCR and TV devices. A programming guide will be included with the remote. Click here to view the programming guide. We also have available a large-button remote at your request.

Why do I need a receiver on every TV when other companies may not require them? TriCounty Broadband is an all digital network, bringing its customers the latest technology. Unless your TV is relatively new, it is not capable of receiving digital signals. A receiver is need to convert the digital signal allowing it to work on older TV sets. Additionally, receivers enable cable companies to prevent theft and streamline operations. Without a receiver customers would not enjoy great feature like interactive on-screen program guides, parental controls and much more.

Did TriCounty going All Digital have anything to do with the FCC mandate for all broadcast networks to be digital by June 12, 2009? The FCC mandate applies to broadcast networks only (WITN, WNCT, WYDO, WCTI, WUND). TriCounty Broadband upgraded to an all digital network to bring its customers the latest technology and more cable programming networks. Unless your TV is relatively new, it is not capable of receiving digital signals. A receiver is need to convert the digital signal allowing it to work on older TV sets. Additionally, receivers enable cable companies to prevent theft and streamline operations. Without a receiver customers would not enjoy great feature like interactive on-screen program guides, parental controls and much more.

Important Notes:

To receive HD service you will need an HD/DVR receiver and an HD ready TV.

TriCounty provides HD/DVR service at a rate of $12.95 per month per receiver. This receiver provides you not only HD capabilities but will give you the ability to pause, stop, rewind and record live TV with the push of a button. Record your favorite shows or movies at the push of a button. And remember to order your pay-per-view movies/events in HD on channel 410!

All TriCounty Broadband Television subscribers will enjoy the convenience of an onscreen guide and the many options it will give you.

On-screen guide gives you programming days ahead and selection info like rating, duration and program description. The remote included will help you enjoy all the available features.

Each customer now has access to IPPV or CAPPV movies and events.

Pay-per-view is available by dialing 964-7788 and making your selection on your phone. Impulse Pay-Per-View is available on some receivers with phone line connected to receiver. Pay-Per-View in HD is on channel 410(with a DVR/HD receiver).

Access your DVR Recording Schedule remotely with an app on your smartphone. Go to the App Store and download yourtv (for Minerva Networks). To login, use server address yourtv.gotricounty.com, username and password, on your smartphone. Should you have questions, please call TriCounty’s customer service, at 252.964.8000.

your tv
Your TV

Username Information:

When connecting to your TriCounty Internet Service you are prompted for your username and password in a dialog box.

Password Information:

TriCounty's new authentication server requires all passwords to be case sensitive. Please keep this in mind when changing your password. One of the biggest benefits of case sensitive passwords is it allows customers to have greater security.

Note: Be aware of whether you have your caps lock key engaged as this could affect your ability to authenticate on TriCounty's network in the future.

IMAP vs. Pop:

When deciding how to access your TriCounty Broadband email, our initial recommendation would be to use the Webmail interface, with access to email, calendars, documents and your websites from a single, easy to use location. Your email address does not change to @Zimbra.com, it remains with TriCounty Broadband but has all the features of Zimbra. However, if you want to set up a mail client using POP or IMAP, we recommend IMAP, because:

POP (Post Office Protocol) downloads new messages from mail servers onto your computer or mobile device, using programs like MicroSoft Outlook or Mozilla Thunderbird (commonly known as "mail clients".) This download method is known as" popping" mail. One benefit of using POP is that you have access to emails when you are off-line because messages are downloaded and stored locally on your computer or other devices.

However, using POP is not well suited to multiple devices, for instance, at work, at home, or on your mobile phone, since they can get out of sync when new messages are downloaded to one device, but not the other. Things you do on your local device have no effect on the server. You may be frustrated by the fact that any action you take on your device, such as reading, sorting, or deleting, doesn’t sync with your Zimbra account. You may have read and sorted all new mail on your phone, for example, but when you log back in to Zimbra using a browser, you see a full inbox of unread messages that must be read and re-organized.

IMAP (Internet Message Access Protocol) provides access to email that remains on the mail server, and a better method to access your mail from multiple devices. If you check your email at work, on your mobile phone, and again at home, IMAP ensures that mail is accessible from any device at any given time, provided you have Internet access. You are viewing the same email configuration on the server, and actions like reading, storing, or deleting mail happen in real time, regardless of the access device.

Username Your full email address from TriCounty Broadband
Password Password chosen when account was set up
Incoming Mail server mail.gotricounty.com
Outgoing Mail server smtp.gotricounty.com
Check My Outgoing(smtp) Server requires authentication
Enable This server requires a secure connection (SSL or TTL)

For more instructions:

TriCounty Tech Support is available 24/7 @ 927-8324 for more help.

You may use your internet account for communications, research, public relations, education, and entertainment.

This document describes certain uses which are consistent with the purposes of the Internet. It is not intended to exhaustively list all such possible uses or abuses

  • We expect our subscribers to respect the culture and civility of communications and discourse on or through the Internet.
  • We expect our subscribers to maintain respect for privacy, legal issues, and courtesy to other Internet users and network resources.
  • We expect our subscribers to not over abuse their usage by leaving their computer connected while it is not in use or using software to maintain connectivity for long periods of time while the connection is not being used.

Commercial Uses of Internet

Many networks, sponsored by government or educational institutions, have stringent restrictions on commercial use.

While the opportunities for commercial use are extremely attractive, there are accepted methods of accomplishing commercial objectives. Other Internet users must seek out or ask for the information.

You must appropriately market, advertise, or circulate public relations for your products or services; for example, you may create a World Wide Web site to advertise products or services and give support or ordering instructions, or you may start a news group to open a forum for discussion. Other Internet users may then choose to view your Web pages or participate in discussions.

Unsolicited advertising is not acceptable.

Advertising is permitted on some mailing lists and news groups if they explicitly allow advertising. Announcements of new products or services are acceptable.

Internet Courtesy Methods

Please be courteous in your use of the Internet:

  • Respect the privacy of other users; for example, you should not intentionally seek information on, obtain copies of, or modify files, other data, or passwords belonging to other users, or represent yourself as another user unless explicitly authorized to do so by that user.
  • Respect the legal protection provided by copyright and license to programs and data.
  • Use the Internet in ways consistent with ethical guidelines and accepted community standards; malicious use is not acceptable.
  • Follow the Acceptable Use Policies of any networks you may use as an FTP or Telnet site.
  • Be aware that many networks are production or communications networks that many people rely on for business, education, or communications; uses that significantly interfere with the ability of others to make effective use of the network are not acceptable.
  • Assume that information and resources are private to the individuals and organizations which own or hold rights to those resources and information unless specifically stated otherwise by the owners or holders of rights; it is not acceptable to use your account to access information or resources unless permission to do so has been granted by the owners or holders of rights to those resources or information.

Internet Use Ethical Guidelines

Good ethics requires that all internet users adhere to the following:

  • Obey all federal and state law regarding your use of the Internet and information obtained or transmitted through the Internet.
  • Respect the ownership of information including copyright and license agreements.
  • Be courteous in your use of the Internet and network resources.
  • Respect the opinions of others and their right to voice those opinions.
  • Respect the culture and civility of communication and discourse on or through the Internet.

Internet Use Legal Issues

Internet accounts may not be used:

  • For any purpose which violates US federal or state laws.
  • To interfere with or disrupt network users, services or equipment including distributing unsolicited advertising, propagating computer worms or viruses, and using the network to make unauthorized entry to other computational, information, or communications devices or resources.
  • To transmit threatening, obscene, or harassing materials.

Internet Use Network Integrity

  • In a manner that precludes or significantly hampers its use by others.
  • To send messages likely to result in the loss of recipients' work or systems.
  • To send or respond to "chain letters."
  • To broadcast message to lists or individuals that have not explicitly expressed an interest in such messages, particularly where such use causes congestion of the networks or otherwise interferes with the work of others.
  • To intentionally develop programs that harass other users or infiltrate a computer or computing system and/or damage or alter the software components of a computer or computing system.

Internet Use Terms and Conditions

I have read and understand the 'Acceptable Use Policy'. I agree to abide by the guidelines. I understand that my account may be terminated if I do not follow these guidelines. I understand that messages and data sent to destinations outside the United States must satisfy Department of Commerce regulations (either be within the GTDA guidelines for information which may generally be transmitted or have the required license).

I understand that my TriCounty Internet account cannot be transferred or used by anyone other than myself. Account sharing is strictly prohibited. No more than one login session can be active at a time by the subscriber. Accounts which have been transferred to other parties, or show other activity in violation of this paragraph, are subject to immediate termination. I agree not to resell, relicense or redistribute TriCounty 's Internet connection service to any individual, company or organization.

I understand that TriCounty is not responsible in any way for any information I may read, view, or retrieve while using TriCounty Broadband 's Internet service. TriCounty is not responsible for the content, accuracy, character or attributes of any information. Information includes, but is not limited to, screen displays, data and text files, graphics files, and programs or executable files.

I understand that the company has the right to delete all data, files, or other information stored on TriCounty 's storage devices in my account, if my account is terminated, for any reason, by myself or by the company. I understand the company may cancel my TriCounty Broadband 's Internet service at any time by sending written notice to my last known mailing or billing address. I understand that I may cancel my TriCounty Internet service by calling or informing them in writing. I understand that monthly fees will be prorated for the period of time the service was active or in force. I understand the company has the right to suspend my service at any time, for any reason, without notice. If such a suspension is to last for more that 30 days, I understand I will be notified as to the reason.

I agree to indemnify, release, and hold harmless the company from any claims or damages resulting from use of TriCounty's Internet service. No warranty is made by the company regarding any information, services or products provided through, in connection with, or located on the computer systems of the express access service or other services provided by the company, and the company hereby expressly disclaims any and all warranties including without limitation: 1) any warranties as to the availability, accuracy, or content of information product, or services; and 2) any warranties or merchantability or fitness for a particular purpose. Any liability of the company, including without limitation any liability for damages caused or allegedly caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction of or unauthorized access to, alteration of, or use of records, whether for breach of contract, tortious behavior, negligence, or under any other cause of action, shall be strictly limited to the amount paid by or on behalf of the subscriber to the company for the current month.

I agree as the primary account holder of my Internet service that I am at least 18 years of age and agree to abide by the requirements stated above as long as my account is active with TriCounty.

Copyright and Digital Millennium Copyright Act Requirements

TriCounty is committed to complying with U.S. copyright and related laws, and requires all customers and users of the Internet Service to comply with these laws. Accordingly, you may not store any material or content on, or disseminate any material or content over, the Internet Service (or any part of the Internet Service) in any manner that constitutes an infringement of third party intellectual property rights, including rights granted by U.S. copyright law. Owners of copyrighted works who believe that their rights under U.S. copyright law have been infringed may take advantage of certain provisions of the Digital Millennium Copyright Act of 1998 (the “DMCA”) to report alleged infringements. It is TriCounty 's policy in accordance with the DMCA and other applicable laws to reserve the right to terminate the Internet Service provided to any customer or user who is either found to infringe third party copyright or other intellectual property rights, including repeat infringers, or who TriCounty ,in its sole discretion, believes is infringing these rights. TriCounty may terminate the Broadband Service at any time with or without notice for any affected customer or user. Please see TriCounty’s DMCA policy for additional information.

Many networks, sponsored by government or educational institutions, have stringent restrictions on commercial use.

While the opportunities for commercial use are extremely attractive, there are accepted methods of accomplishing commercial objectives. Other Internet users must seek out or ask for the information.

You must appropriately market, advertise, or circulate public relations for your products or services; for example, you may create a World Wide Web site to advertise products or services and give support or ordering instructions, or you may start a news group to open a forum for discussion. Other Internet users may then choose to view your Web pages or participate in discussions.

Unsolicited advertising is not acceptable.

Advertising is permitted on some mailing lists and news groups if they explicitly allow advertising. Announcements of new products or services are acceptable.

Internet Courtesy Methods

Please be courteous in your use of the Internet:

  • Respect the privacy of other users; for example, you should not intentionally seek information on, obtain copies of, or modify files, other data, or passwords belonging to other users, or represent yourself as another user unless explicitly authorized to do so by that user.
  • Respect the legal protection provided by copyright and license to programs and data.
  • Use the Internet in ways consistent with ethical guidelines and accepted community standards; malicious use is not acceptable.
  • Follow the Acceptable Use Policies of any networks you may use as an FTP or Telnet site.
  • Be aware that many networks are production or communications networks that many people rely on for business, education, or communications; uses that significantly interfere with the ability of others to make effective use of the network are not acceptable.
  • Assume that information and resources are private to the individuals and organizations which own or hold rights to those resources and information unless specifically stated otherwise by the owners or holders of rights; it is not acceptable to use your account to access information or resources unless permission to do so has been granted by the owners or holders of rights to those resources or information.

Internet Use Ethical Guidelines

Good ethics requires that all internet users adhere to the following:

  • Obey all federal and state law regarding your use of the Internet and information obtained or transmitted through the Internet.
  • Respect the ownership of information including copyright and license agreements.
  • Be courteous in your use of the Internet and network resources.
  • Respect the opinions of others and their right to voice those opinions.
  • Respect the culture and civility of communication and discourse on or through the Internet.

Internet Use Legal Issues

Internet accounts may not be used:

  • For any purpose which violates US federal or state laws.
  • To interfere with or disrupt network users, services or equipment including distributing unsolicited advertising, propagating computer worms or viruses, and using the network to make unauthorized entry to other computational, information, or communications devices or resources.
  • To transmit threatening, obscene, or harassing materials.

Internet Use Network Integrity

  • In a manner that precludes or significantly hampers its use by others.
  • To send messages likely to result in the loss of recipients' work or systems.
  • To send or respond to "chain letters."
  • To broadcast message to lists or individuals that have not explicitly expressed an interest in such messages, particularly where such use causes congestion of the networks or otherwise interferes with the work of others.
  • To intentionally develop programs that harass other users or infiltrate a computer or computing system and/or damage or alter the software components of a computer or computing system.

Internet Use Terms and Conditions

I have read and understand the 'Acceptable Use Policy'. I agree to abide by the guidelines. I understand that my account may be terminated if I do not follow these guidelines. I understand that messages and data sent to destinations outside the United States must satisfy Department of Commerce regulations (either be within the GTDA guidelines for information which may generally be transmitted or have the required license).

I understand that my TriCounty Internet account cannot be transferred or used by anyone other than myself. Account sharing is strictly prohibited. No more than one login session can be active at a time by the subscriber. Accounts which have been transferred to other parties, or show other activity in violation of this paragraph, are subject to immediate termination. I agree not to resell, relicense or redistribute TriCounty 's Internet connection service to any individual, company or organization.

I understand that TriCounty is not responsible in any way for any information I may read, view, or retrieve while using TriCounty Broadband 's Internet service. TriCounty is not responsible for the content, accuracy, character or attributes of any information. Information includes, but is not limited to, screen displays, data and text files, graphics files, and programs or executable files.

I understand that the company has the right to delete all data, files, or other information stored on TriCounty 's storage devices in my account, if my account is terminated, for any reason, by myself or by the company. I understand the company may cancel my TriCounty Broadband 's Internet service at any time by sending written notice to my last known mailing or billing address. I understand that I may cancel my TriCounty Internet service by calling or informing them in writing. I understand that monthly fees will be prorated for the period of time the service was active or in force. I understand the company has the right to suspend my service at any time, for any reason, without notice. If such a suspension is to last for more that 30 days, I understand I will be notified as to the reason.

I agree to indemnify, release, and hold harmless the company from any claims or damages resulting from use of TriCounty's Internet service. No warranty is made by the company regarding any information, services or products provided through, in connection with, or located on the computer systems of the express access service or other services provided by the company, and the company hereby expressly disclaims any and all warranties including without limitation: 1) any warranties as to the availability, accuracy, or content of information product, or services; and 2) any warranties or merchantability or fitness for a particular purpose. Any liability of the company, including without limitation any liability for damages caused or allegedly caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction of or unauthorized access to, alteration of, or use of records, whether for breach of contract, tortious behavior, negligence, or under any other cause of action, shall be strictly limited to the amount paid by or on behalf of the subscriber to the company for the current month.

I agree as the primary account holder of my Internet service that I am at least 18 years of age and agree to abide by the requirements stated above as long as my account is active with TriCounty.

Copyright and Digital Millennium Copyright Act Requirements

TriCounty is committed to complying with U.S. copyright and related laws, and requires all customers and users of the Internet Service to comply with these laws. Accordingly, you may not store any material or content on, or disseminate any material or content over, the Internet Service (or any part of the Internet Service) in any manner that constitutes an infringement of third party intellectual property rights, including rights granted by U.S. copyright law. Owners of copyrighted works who believe that their rights under U.S. copyright law have been infringed may take advantage of certain provisions of the Digital Millennium Copyright Act of 1998 (the “DMCA”) to report alleged infringements. It is TriCounty 's policy in accordance with the DMCA and other applicable laws to reserve the right to terminate the Internet Service provided to any customer or user who is either found to infringe third party copyright or other intellectual property rights, including repeat infringers, or who TriCounty ,in its sole discretion, believes is infringing these rights. TriCounty may terminate the Broadband Service at any time with or without notice for any affected customer or user. Please see TriCounty’s DMCA policy for additional information.

TriCounty Broadband - Internet Acceptable Use Policy

TriCounty Broadband , hereinafter referred to as 'TriCounty’, provides Internet connection service for educational, professional, recreational, entertainment, and limited commercial purposes. This statement describes certain uses which are consistent with the purposes of TriCounty and the Internet. It is not intended to exhaustively list all such possible uses or abuses. We expect our subscribers to maintain respect for privacy, legal issues, and courtesy to other Internet users and network resources.

We expect you to:

  • Obey all federal and state laws regarding your use of the Internet and information obtained or transmitted through the Internet
  • Respect the ownership of information including the legal protection provided copyright and license agreements for programs and data. Assume that information and resources are private to the individuals and organizations which own or hold rights to those resources and information unless specifically stated otherwise by the owners or holders of rights; it is not acceptable to use TriCounty's Internet service to access information or resources unless permission to do so has been granted by the owners or holders of rights to those resources or information.
  • Be courteous in your use of the Internet and network resources
  • Respect the opinions of others and their right to voice those opinions
  • Respect the privacy of other users; for example, you should not intentionally seek information on, obtain copies of, or modify files, other data, or passwords belonging to other users, or represent yourself as another user unless explicitly authorized to do so by that user.
  • Use the Internet in ways consistent with ethical guidelines and accepted community standards; malicious use is not acceptable. Be aware that many networks are production or communications networks that many people rely on for business, education, or communications; uses that significantly interfere with the ability of others to make effective use of the network are not acceptable

You may not use TriCounty Broadband 's Internet Service:

  • for any purpose which violates US federal or state laws
  • to interfere with or disrupt network users, services or equipment including distributing unsolicited advertising, propagating computer worms or viruses, and using the network to make unauthorized entry to other computational, information, or communications devices or resources
  • in a manner that precludes or significantly hampers its use by others
  • to send messages likely to result in the loss of recipients' work or systems
  • to broadcast messages to lists or individuals that have not explicitly expressed an interest in such messages, particularly where such use causes congestion of the networks or otherwise interferes with the work of others
  • to intentionally develop programs that harass other users or infiltrate a computer or computing system and/or damage or alter the software components of a computer or computing system
  • to distribute unsolicited advertising. Advertising is permitted on some mailing lists and news groups if they explicitly allow advertising.

Acceptable Uses for Internet

You may use your internet account for communications, research, public relations, education, and entertainment.

This document describes certain uses which are consistent with the purposes of the Internet. It is not intended to exhaustively list all such possible uses or abuses

  • We expect our subscribers to respect the culture and civility of communications and discourse on or through the Internet.
  • We expect our subscribers to maintain respect for privacy, legal issues, and courtesy to other Internet users and network resources.
  • We expect our subscribers to not over abuse their usage by leaving their computer connected while it is not in use or using software to maintain connectivity for long periods of time while the connection is not being used.

Commercial Uses of Internet

Many networks, sponsored by government or educational institutions, have stringent restrictions on commercial use.

While the opportunities for commercial use are extremely attractive, there are accepted methods of accomplishing commercial objectives. Other Internet users must seek out or ask for the information.

You must appropriately market, advertise, or circulate public relations for your products or services; for example, you may create a World Wide Web site to advertise products or services and give support or ordering instructions, or you may start a news group to open a forum for discussion. Other Internet users may then choose to view your Web pages or participate in discussions.

Unsolicited advertising is not acceptable.

Advertising is permitted on some mailing lists and news groups if they explicitly allow advertising. Announcements of new products or services are acceptable.

Internet Courtesy Methods

Please be courteous in your use of the Internet:

  • Respect the privacy of other users; for example, you should not intentionally seek information on, obtain copies of, or modify files, other data, or passwords belonging to other users, or represent yourself as another user unless explicitly authorized to do so by that user.
  • Respect the legal protection provided by copyright and license to programs and data.
  • Use the Internet in ways consistent with ethical guidelines and accepted community standards; malicious use is not acceptable.
  • Follow the Acceptable Use Policies of any networks you may use as an FTP or Telnet site.
  • Be aware that many networks are production or communications networks that many people rely on for business, education, or communications; uses that significantly interfere with the ability of others to make effective use of the network are not acceptable.
  • Assume that information and resources are private to the individuals and organizations which own or hold rights to those resources and information unless specifically stated otherwise by the owners or holders of rights; it is not acceptable to use your account to access information or resources unless permission to do so has been granted by the owners or holders of rights to those resources or information.

Internet Use Ethical Guidelines

Good ethics requires that all internet users adhere to the following:

  • Obey all federal and state law regarding your use of the Internet and information obtained or transmitted through the Internet.
  • Respect the ownership of information including copyright and license agreements.
  • Be courteous in your use of the Internet and network resources.
  • Respect the opinions of others and their right to voice those opinions.
  • Respect the culture and civility of communication and discourse on or through the Internet.

Internet Use Legal Issues

Internet accounts may not be used:

  • For any purpose which violates US federal or state laws.
  • To interfere with or disrupt network users, services or equipment including distributing unsolicited advertising, propagating computer worms or viruses, and using the network to make unauthorized entry to other computational, information, or communications devices or resources.
  • To transmit threatening, obscene, or harassing materials.

Internet Use Network Integrity

  • In a manner that precludes or significantly hampers its use by others.
  • To send messages likely to result in the loss of recipients' work or systems.
  • To send or respond to "chain letters."
  • To broadcast message to lists or individuals that have not explicitly expressed an interest in such messages, particularly where such use causes congestion of the networks or otherwise interferes with the work of others.
  • To intentionally develop programs that harass other users or infiltrate a computer or computing system and/or damage or alter the software components of a computer or computing system.

Internet Use Terms and Conditions

I have read and understand the 'Acceptable Use Policy'. I agree to abide by the guidelines. I understand that my account may be terminated if I do not follow these guidelines. I understand that messages and data sent to destinations outside the United States must satisfy Department of Commerce regulations (either be within the GTDA guidelines for information which may generally be transmitted or have the required license).

I understand that my TriCounty Internet account cannot be transferred or used by anyone other than myself. Account sharing is strictly prohibited. No more than one login session can be active at a time by the subscriber. Accounts which have been transferred to other parties, or show other activity in violation of this paragraph, are subject to immediate termination. I agree not to resell, relicense or redistribute TriCounty 's Internet connection service to any individual, company or organization.

I understand that TriCounty is not responsible in any way for any information I may read, view, or retrieve while using TriCounty Broadband 's Internet service. TriCounty is not responsible for the content, accuracy, character or attributes of any information. Information includes, but is not limited to, screen displays, data and text files, graphics files, and programs or executable files.

I understand that the company has the right to delete all data, files, or other information stored on TriCounty 's storage devices in my account, if my account is terminated, for any reason, by myself or by the company. I understand the company may cancel my TriCounty Broadband 's Internet service at any time by sending written notice to my last known mailing or billing address. I understand that I may cancel my TriCounty Internet service by calling or informing them in writing. I understand that monthly fees will be prorated for the period of time the service was active or in force. I understand the company has the right to suspend my service at any time, for any reason, without notice. If such a suspension is to last for more that 30 days, I understand I will be notified as to the reason.

I agree to indemnify, release, and hold harmless the company from any claims or damages resulting from use of TriCounty's Internet service. No warranty is made by the company regarding any information, services or products provided through, in connection with, or located on the computer systems of the express access service or other services provided by the company, and the company hereby expressly disclaims any and all warranties including without limitation: 1) any warranties as to the availability, accuracy, or content of information product, or services; and 2) any warranties or merchantability or fitness for a particular purpose. Any liability of the company, including without limitation any liability for damages caused or allegedly caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction of or unauthorized access to, alteration of, or use of records, whether for breach of contract, tortious behavior, negligence, or under any other cause of action, shall be strictly limited to the amount paid by or on behalf of the subscriber to the company for the current month.

I agree as the primary account holder of my Internet service that I am at least 18 years of age and agree to abide by the requirements stated above as long as my account is active with TriCounty.

Copyright and Digital Millennium Copyright Act Requirements

TriCounty is committed to complying with U.S. copyright and related laws, and requires all customers and users of the Internet Service to comply with these laws. Accordingly, you may not store any material or content on, or disseminate any material or content over, the Internet Service (or any part of the Internet Service) in any manner that constitutes an infringement of third party intellectual property rights, including rights granted by U.S. copyright law. Owners of copyrighted works who believe that their rights under U.S. copyright law have been infringed may take advantage of certain provisions of the Digital Millennium Copyright Act of 1998 (the “DMCA”) to report alleged infringements. It is TriCounty 's policy in accordance with the DMCA and other applicable laws to reserve the right to terminate the Internet Service provided to any customer or user who is either found to infringe third party copyright or other intellectual property rights, including repeat infringers, or who TriCounty ,in its sole discretion, believes is infringing these rights. TriCounty may terminate the Broadband Service at any time with or without notice for any affected customer or user. Please see TriCounty’s DMCA policy for additional information.

Good ethics requires that all internet users adhere to the following:

  • Obey all federal and state law regarding your use of the Internet and information obtained or transmitted through the Internet.
  • Respect the ownership of information including copyright and license agreements.
  • Be courteous in your use of the Internet and network resources.
  • Respect the opinions of others and their right to voice those opinions.
  • Respect the culture and civility of communication and discourse on or through the Internet.

Internet Use Legal Issues

Internet accounts may not be used:

  • For any purpose which violates US federal or state laws.
  • To interfere with or disrupt network users, services or equipment including distributing unsolicited advertising, propagating computer worms or viruses, and using the network to make unauthorized entry to other computational, information, or communications devices or resources.
  • To transmit threatening, obscene, or harassing materials.

Internet Use Network Integrity

  • In a manner that precludes or significantly hampers its use by others.
  • To send messages likely to result in the loss of recipients' work or systems.
  • To send or respond to "chain letters."
  • To broadcast message to lists or individuals that have not explicitly expressed an interest in such messages, particularly where such use causes congestion of the networks or otherwise interferes with the work of others.
  • To intentionally develop programs that harass other users or infiltrate a computer or computing system and/or damage or alter the software components of a computer or computing system.

Internet Use Terms and Conditions

I have read and understand the 'Acceptable Use Policy'. I agree to abide by the guidelines. I understand that my account may be terminated if I do not follow these guidelines. I understand that messages and data sent to destinations outside the United States must satisfy Department of Commerce regulations (either be within the GTDA guidelines for information which may generally be transmitted or have the required license).

I understand that my TriCounty Internet account cannot be transferred or used by anyone other than myself. Account sharing is strictly prohibited. No more than one login session can be active at a time by the subscriber. Accounts which have been transferred to other parties, or show other activity in violation of this paragraph, are subject to immediate termination. I agree not to resell, relicense or redistribute TriCounty 's Internet connection service to any individual, company or organization.

I understand that TriCounty is not responsible in any way for any information I may read, view, or retrieve while using TriCounty Broadband 's Internet service. TriCounty is not responsible for the content, accuracy, character or attributes of any information. Information includes, but is not limited to, screen displays, data and text files, graphics files, and programs or executable files.

I understand that the company has the right to delete all data, files, or other information stored on TriCounty 's storage devices in my account, if my account is terminated, for any reason, by myself or by the company. I understand the company may cancel my TriCounty Broadband 's Internet service at any time by sending written notice to my last known mailing or billing address. I understand that I may cancel my TriCounty Internet service by calling or informing them in writing. I understand that monthly fees will be prorated for the period of time the service was active or in force. I understand the company has the right to suspend my service at any time, for any reason, without notice. If such a suspension is to last for more that 30 days, I understand I will be notified as to the reason.

I agree to indemnify, release, and hold harmless the company from any claims or damages resulting from use of TriCounty's Internet service. No warranty is made by the company regarding any information, services or products provided through, in connection with, or located on the computer systems of the express access service or other services provided by the company, and the company hereby expressly disclaims any and all warranties including without limitation: 1) any warranties as to the availability, accuracy, or content of information product, or services; and 2) any warranties or merchantability or fitness for a particular purpose. Any liability of the company, including without limitation any liability for damages caused or allegedly caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction of or unauthorized access to, alteration of, or use of records, whether for breach of contract, tortious behavior, negligence, or under any other cause of action, shall be strictly limited to the amount paid by or on behalf of the subscriber to the company for the current month.

I agree as the primary account holder of my Internet service that I am at least 18 years of age and agree to abide by the requirements stated above as long as my account is active with TriCounty.

Copyright and Digital Millennium Copyright Act Requirements

TriCounty is committed to complying with U.S. copyright and related laws, and requires all customers and users of the Internet Service to comply with these laws. Accordingly, you may not store any material or content on, or disseminate any material or content over, the Internet Service (or any part of the Internet Service) in any manner that constitutes an infringement of third party intellectual property rights, including rights granted by U.S. copyright law. Owners of copyrighted works who believe that their rights under U.S. copyright law have been infringed may take advantage of certain provisions of the Digital Millennium Copyright Act of 1998 (the “DMCA”) to report alleged infringements. It is TriCounty 's policy in accordance with the DMCA and other applicable laws to reserve the right to terminate the Internet Service provided to any customer or user who is either found to infringe third party copyright or other intellectual property rights, including repeat infringers, or who TriCounty ,in its sole discretion, believes is infringing these rights. TriCounty may terminate the Broadband Service at any time with or without notice for any affected customer or user. Please see TriCounty’s DMCA policy for additional information.

TriCounty Broadband , hereinafter referred to as 'TriCounty’, provides Internet connection service for educational, professional, recreational, entertainment, and limited commercial purposes. This statement describes certain uses which are consistent with the purposes of TriCounty and the Internet. It is not intended to exhaustively list all such possible uses or abuses. We expect our subscribers to maintain respect for privacy, legal issues, and courtesy to other Internet users and network resources.

We expect you to:

  • Obey all federal and state laws regarding your use of the Internet and information obtained or transmitted through the Internet
  • Respect the ownership of information including the legal protection provided copyright and license agreements for programs and data. Assume that information and resources are private to the individuals and organizations which own or hold rights to those resources and information unless specifically stated otherwise by the owners or holders of rights; it is not acceptable to use TriCounty's Internet service to access information or resources unless permission to do so has been granted by the owners or holders of rights to those resources or information.
  • Be courteous in your use of the Internet and network resources
  • Respect the opinions of others and their right to voice those opinions
  • Respect the privacy of other users; for example, you should not intentionally seek information on, obtain copies of, or modify files, other data, or passwords belonging to other users, or represent yourself as another user unless explicitly authorized to do so by that user.
  • Use the Internet in ways consistent with ethical guidelines and accepted community standards; malicious use is not acceptable. Be aware that many networks are production or communications networks that many people rely on for business, education, or communications; uses that significantly interfere with the ability of others to make effective use of the network are not acceptable

You may not use TriCounty Broadband 's Internet Service:

  • for any purpose which violates US federal or state laws
  • to interfere with or disrupt network users, services or equipment including distributing unsolicited advertising, propagating computer worms or viruses, and using the network to make unauthorized entry to other computational, information, or communications devices or resources
  • in a manner that precludes or significantly hampers its use by others
  • to send messages likely to result in the loss of recipients' work or systems
  • to broadcast messages to lists or individuals that have not explicitly expressed an interest in such messages, particularly where such use causes congestion of the networks or otherwise interferes with the work of others
  • to intentionally develop programs that harass other users or infiltrate a computer or computing system and/or damage or alter the software components of a computer or computing system
  • to distribute unsolicited advertising. Advertising is permitted on some mailing lists and news groups if they explicitly allow advertising.

Acceptable Uses for Internet

You may use your internet account for communications, research, public relations, education, and entertainment.

This document describes certain uses which are consistent with the purposes of the Internet. It is not intended to exhaustively list all such possible uses or abuses

  • We expect our subscribers to respect the culture and civility of communications and discourse on or through the Internet.
  • We expect our subscribers to maintain respect for privacy, legal issues, and courtesy to other Internet users and network resources.
  • We expect our subscribers to not over abuse their usage by leaving their computer connected while it is not in use or using software to maintain connectivity for long periods of time while the connection is not being used.

Commercial Uses of Internet

Many networks, sponsored by government or educational institutions, have stringent restrictions on commercial use.

While the opportunities for commercial use are extremely attractive, there are accepted methods of accomplishing commercial objectives. Other Internet users must seek out or ask for the information.

You must appropriately market, advertise, or circulate public relations for your products or services; for example, you may create a World Wide Web site to advertise products or services and give support or ordering instructions, or you may start a news group to open a forum for discussion. Other Internet users may then choose to view your Web pages or participate in discussions.

Unsolicited advertising is not acceptable.

Advertising is permitted on some mailing lists and news groups if they explicitly allow advertising. Announcements of new products or services are acceptable.

Internet Courtesy Methods

Please be courteous in your use of the Internet:

  • Respect the privacy of other users; for example, you should not intentionally seek information on, obtain copies of, or modify files, other data, or passwords belonging to other users, or represent yourself as another user unless explicitly authorized to do so by that user.
  • Respect the legal protection provided by copyright and license to programs and data.
  • Use the Internet in ways consistent with ethical guidelines and accepted community standards; malicious use is not acceptable.
  • Follow the Acceptable Use Policies of any networks you may use as an FTP or Telnet site.
  • Be aware that many networks are production or communications networks that many people rely on for business, education, or communications; uses that significantly interfere with the ability of others to make effective use of the network are not acceptable.
  • Assume that information and resources are private to the individuals and organizations which own or hold rights to those resources and information unless specifically stated otherwise by the owners or holders of rights; it is not acceptable to use your account to access information or resources unless permission to do so has been granted by the owners or holders of rights to those resources or information.

Internet Use Ethical Guidelines

Good ethics requires that all internet users adhere to the following:

  • Obey all federal and state law regarding your use of the Internet and information obtained or transmitted through the Internet.
  • Respect the ownership of information including copyright and license agreements.
  • Be courteous in your use of the Internet and network resources.
  • Respect the opinions of others and their right to voice those opinions.
  • Respect the culture and civility of communication and discourse on or through the Internet.

Internet Use Legal Issues

Internet accounts may not be used:

  • For any purpose which violates US federal or state laws.
  • To interfere with or disrupt network users, services or equipment including distributing unsolicited advertising, propagating computer worms or viruses, and using the network to make unauthorized entry to other computational, information, or communications devices or resources.
  • To transmit threatening, obscene, or harassing materials.

Internet Use Network Integrity

  • In a manner that precludes or significantly hampers its use by others.
  • To send messages likely to result in the loss of recipients' work or systems.
  • To send or respond to "chain letters."
  • To broadcast message to lists or individuals that have not explicitly expressed an interest in such messages, particularly where such use causes congestion of the networks or otherwise interferes with the work of others.
  • To intentionally develop programs that harass other users or infiltrate a computer or computing system and/or damage or alter the software components of a computer or computing system.

Internet Use Terms and Conditions

I have read and understand the 'Acceptable Use Policy'. I agree to abide by the guidelines. I understand that my account may be terminated if I do not follow these guidelines. I understand that messages and data sent to destinations outside the United States must satisfy Department of Commerce regulations (either be within the GTDA guidelines for information which may generally be transmitted or have the required license).

I understand that my TriCounty Internet account cannot be transferred or used by anyone other than myself. Account sharing is strictly prohibited. No more than one login session can be active at a time by the subscriber. Accounts which have been transferred to other parties, or show other activity in violation of this paragraph, are subject to immediate termination. I agree not to resell, relicense or redistribute TriCounty 's Internet connection service to any individual, company or organization.

I understand that TriCounty is not responsible in any way for any information I may read, view, or retrieve while using TriCounty Broadband 's Internet service. TriCounty is not responsible for the content, accuracy, character or attributes of any information. Information includes, but is not limited to, screen displays, data and text files, graphics files, and programs or executable files.

I understand that the company has the right to delete all data, files, or other information stored on TriCounty 's storage devices in my account, if my account is terminated, for any reason, by myself or by the company. I understand the company may cancel my TriCounty Broadband 's Internet service at any time by sending written notice to my last known mailing or billing address. I understand that I may cancel my TriCounty Internet service by calling or informing them in writing. I understand that monthly fees will be prorated for the period of time the service was active or in force. I understand the company has the right to suspend my service at any time, for any reason, without notice. If such a suspension is to last for more that 30 days, I understand I will be notified as to the reason.

I agree to indemnify, release, and hold harmless the company from any claims or damages resulting from use of TriCounty's Internet service. No warranty is made by the company regarding any information, services or products provided through, in connection with, or located on the computer systems of the express access service or other services provided by the company, and the company hereby expressly disclaims any and all warranties including without limitation: 1) any warranties as to the availability, accuracy, or content of information product, or services; and 2) any warranties or merchantability or fitness for a particular purpose. Any liability of the company, including without limitation any liability for damages caused or allegedly caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction of or unauthorized access to, alteration of, or use of records, whether for breach of contract, tortious behavior, negligence, or under any other cause of action, shall be strictly limited to the amount paid by or on behalf of the subscriber to the company for the current month.

I agree as the primary account holder of my Internet service that I am at least 18 years of age and agree to abide by the requirements stated above as long as my account is active with TriCounty.

Copyright and Digital Millennium Copyright Act Requirements

TriCounty is committed to complying with U.S. copyright and related laws, and requires all customers and users of the Internet Service to comply with these laws. Accordingly, you may not store any material or content on, or disseminate any material or content over, the Internet Service (or any part of the Internet Service) in any manner that constitutes an infringement of third party intellectual property rights, including rights granted by U.S. copyright law. Owners of copyrighted works who believe that their rights under U.S. copyright law have been infringed may take advantage of certain provisions of the Digital Millennium Copyright Act of 1998 (the “DMCA”) to report alleged infringements. It is TriCounty 's policy in accordance with the DMCA and other applicable laws to reserve the right to terminate the Internet Service provided to any customer or user who is either found to infringe third party copyright or other intellectual property rights, including repeat infringers, or who TriCounty ,in its sole discretion, believes is infringing these rights. TriCounty may terminate the Broadband Service at any time with or without notice for any affected customer or user. Please see TriCounty’s DMCA policy for additional information.

TriCounty Broadband , hereinafter referred to as 'TriCounty’, provides Internet connection service for educational, professional, recreational, entertainment, and limited commercial purposes. This statement describes certain uses which are consistent with the purposes of TriCounty and the Internet. It is not intended to exhaustively list all such possible uses or abuses. We expect our subscribers to maintain respect for privacy, legal issues, and courtesy to other Internet users and network resources.

We expect you to:

  • Obey all federal and state laws regarding your use of the Internet and information obtained or transmitted through the Internet
  • Respect the ownership of information including the legal protection provided copyright and license agreements for programs and data. Assume that information and resources are private to the individuals and organizations which own or hold rights to those resources and information unless specifically stated otherwise by the owners or holders of rights; it is not acceptable to use TriCounty's Internet service to access information or resources unless permission to do so has been granted by the owners or holders of rights to those resources or information.
  • Be courteous in your use of the Internet and network resources
  • Respect the opinions of others and their right to voice those opinions
  • Respect the privacy of other users; for example, you should not intentionally seek information on, obtain copies of, or modify files, other data, or passwords belonging to other users, or represent yourself as another user unless explicitly authorized to do so by that user.
  • Use the Internet in ways consistent with ethical guidelines and accepted community standards; malicious use is not acceptable. Be aware that many networks are production or communications networks that many people rely on for business, education, or communications; uses that significantly interfere with the ability of others to make effective use of the network are not acceptable

You may not use TriCounty Broadband 's Internet Service:

  • for any purpose which violates US federal or state laws
  • to interfere with or disrupt network users, services or equipment including distributing unsolicited advertising, propagating computer worms or viruses, and using the network to make unauthorized entry to other computational, information, or communications devices or resources
  • in a manner that precludes or significantly hampers its use by others
  • to send messages likely to result in the loss of recipients' work or systems
  • to broadcast messages to lists or individuals that have not explicitly expressed an interest in such messages, particularly where such use causes congestion of the networks or otherwise interferes with the work of others
  • to intentionally develop programs that harass other users or infiltrate a computer or computing system and/or damage or alter the software components of a computer or computing system
  • to distribute unsolicited advertising. Advertising is permitted on some mailing lists and news groups if they explicitly allow advertising.

Acceptable Uses for Internet

You may use your internet account for communications, research, public relations, education, and entertainment.

This document describes certain uses which are consistent with the purposes of the Internet. It is not intended to exhaustively list all such possible uses or abuses

  • We expect our subscribers to respect the culture and civility of communications and discourse on or through the Internet.
  • We expect our subscribers to maintain respect for privacy, legal issues, and courtesy to other Internet users and network resources.
  • We expect our subscribers to not over abuse their usage by leaving their computer connected while it is not in use or using software to maintain connectivity for long periods of time while the connection is not being used.

Commercial Uses of Internet

Many networks, sponsored by government or educational institutions, have stringent restrictions on commercial use.

While the opportunities for commercial use are extremely attractive, there are accepted methods of accomplishing commercial objectives. Other Internet users must seek out or ask for the information.

You must appropriately market, advertise, or circulate public relations for your products or services; for example, you may create a World Wide Web site to advertise products or services and give support or ordering instructions, or you may start a news group to open a forum for discussion. Other Internet users may then choose to view your Web pages or participate in discussions.

Unsolicited advertising is not acceptable.

Advertising is permitted on some mailing lists and news groups if they explicitly allow advertising. Announcements of new products or services are acceptable.

Internet Courtesy Methods

Please be courteous in your use of the Internet:

  • Respect the privacy of other users; for example, you should not intentionally seek information on, obtain copies of, or modify files, other data, or passwords belonging to other users, or represent yourself as another user unless explicitly authorized to do so by that user.
  • Respect the legal protection provided by copyright and license to programs and data.
  • Use the Internet in ways consistent with ethical guidelines and accepted community standards; malicious use is not acceptable.
  • Follow the Acceptable Use Policies of any networks you may use as an FTP or Telnet site.
  • Be aware that many networks are production or communications networks that many people rely on for business, education, or communications; uses that significantly interfere with the ability of others to make effective use of the network are not acceptable.
  • Assume that information and resources are private to the individuals and organizations which own or hold rights to those resources and information unless specifically stated otherwise by the owners or holders of rights; it is not acceptable to use your account to access information or resources unless permission to do so has been granted by the owners or holders of rights to those resources or information.

Internet Use Ethical Guidelines

Good ethics requires that all internet users adhere to the following:

  • Obey all federal and state law regarding your use of the Internet and information obtained or transmitted through the Internet.
  • Respect the ownership of information including copyright and license agreements.
  • Be courteous in your use of the Internet and network resources.
  • Respect the opinions of others and their right to voice those opinions.
  • Respect the culture and civility of communication and discourse on or through the Internet.

Internet Use Legal Issues

Internet accounts may not be used:

  • For any purpose which violates US federal or state laws.
  • To interfere with or disrupt network users, services or equipment including distributing unsolicited advertising, propagating computer worms or viruses, and using the network to make unauthorized entry to other computational, information, or communications devices or resources.
  • To transmit threatening, obscene, or harassing materials.

Internet Use Network Integrity

  • In a manner that precludes or significantly hampers its use by others.
  • To send messages likely to result in the loss of recipients' work or systems.
  • To send or respond to "chain letters."
  • To broadcast message to lists or individuals that have not explicitly expressed an interest in such messages, particularly where such use causes congestion of the networks or otherwise interferes with the work of others.
  • To intentionally develop programs that harass other users or infiltrate a computer or computing system and/or damage or alter the software components of a computer or computing system.

Internet Use Terms and Conditions

I have read and understand the 'Acceptable Use Policy'. I agree to abide by the guidelines. I understand that my account may be terminated if I do not follow these guidelines. I understand that messages and data sent to destinations outside the United States must satisfy Department of Commerce regulations (either be within the GTDA guidelines for information which may generally be transmitted or have the required license).

I understand that my TriCounty Internet account cannot be transferred or used by anyone other than myself. Account sharing is strictly prohibited. No more than one login session can be active at a time by the subscriber. Accounts which have been transferred to other parties, or show other activity in violation of this paragraph, are subject to immediate termination. I agree not to resell, relicense or redistribute TriCounty 's Internet connection service to any individual, company or organization.

I understand that TriCounty is not responsible in any way for any information I may read, view, or retrieve while using TriCounty Broadband 's Internet service. TriCounty is not responsible for the content, accuracy, character or attributes of any information. Information includes, but is not limited to, screen displays, data and text files, graphics files, and programs or executable files.

I understand that the company has the right to delete all data, files, or other information stored on TriCounty 's storage devices in my account, if my account is terminated, for any reason, by myself or by the company. I understand the company may cancel my TriCounty Broadband 's Internet service at any time by sending written notice to my last known mailing or billing address. I understand that I may cancel my TriCounty Internet service by calling or informing them in writing. I understand that monthly fees will be prorated for the period of time the service was active or in force. I understand the company has the right to suspend my service at any time, for any reason, without notice. If such a suspension is to last for more that 30 days, I understand I will be notified as to the reason.

I agree to indemnify, release, and hold harmless the company from any claims or damages resulting from use of TriCounty's Internet service. No warranty is made by the company regarding any information, services or products provided through, in connection with, or located on the computer systems of the express access service or other services provided by the company, and the company hereby expressly disclaims any and all warranties including without limitation: 1) any warranties as to the availability, accuracy, or content of information product, or services; and 2) any warranties or merchantability or fitness for a particular purpose. Any liability of the company, including without limitation any liability for damages caused or allegedly caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction of or unauthorized access to, alteration of, or use of records, whether for breach of contract, tortious behavior, negligence, or under any other cause of action, shall be strictly limited to the amount paid by or on behalf of the subscriber to the company for the current month.

I agree as the primary account holder of my Internet service that I am at least 18 years of age and agree to abide by the requirements stated above as long as my account is active with TriCounty.

Copyright and Digital Millennium Copyright Act Requirements

TriCounty is committed to complying with U.S. copyright and related laws, and requires all customers and users of the Internet Service to comply with these laws. Accordingly, you may not store any material or content on, or disseminate any material or content over, the Internet Service (or any part of the Internet Service) in any manner that constitutes an infringement of third party intellectual property rights, including rights granted by U.S. copyright law. Owners of copyrighted works who believe that their rights under U.S. copyright law have been infringed may take advantage of certain provisions of the Digital Millennium Copyright Act of 1998 (the “DMCA”) to report alleged infringements. It is TriCounty 's policy in accordance with the DMCA and other applicable laws to reserve the right to terminate the Internet Service provided to any customer or user who is either found to infringe third party copyright or other intellectual property rights, including repeat infringers, or who TriCounty ,in its sole discretion, believes is infringing these rights. TriCounty may terminate the Broadband Service at any time with or without notice for any affected customer or user. Please see TriCounty’s DMCA policy for additional information.

TriCounty Broadband , hereinafter referred to as 'TriCounty’, provides Internet connection service for educational, professional, recreational, entertainment, and limited commercial purposes. This statement describes certain uses which are consistent with the purposes of TriCounty and the Internet. It is not intended to exhaustively list all such possible uses or abuses. We expect our subscribers to maintain respect for privacy, legal issues, and courtesy to other Internet users and network resources.

We expect you to:

  • Obey all federal and state laws regarding your use of the Internet and information obtained or transmitted through the Internet
  • Respect the ownership of information including the legal protection provided copyright and license agreements for programs and data. Assume that information and resources are private to the individuals and organizations which own or hold rights to those resources and information unless specifically stated otherwise by the owners or holders of rights; it is not acceptable to use TriCounty's Internet service to access information or resources unless permission to do so has been granted by the owners or holders of rights to those resources or information.
  • Be courteous in your use of the Internet and network resources
  • Respect the opinions of others and their right to voice those opinions
  • Respect the privacy of other users; for example, you should not intentionally seek information on, obtain copies of, or modify files, other data, or passwords belonging to other users, or represent yourself as another user unless explicitly authorized to do so by that user.
  • Use the Internet in ways consistent with ethical guidelines and accepted community standards; malicious use is not acceptable. Be aware that many networks are production or communications networks that many people rely on for business, education, or communications; uses that significantly interfere with the ability of others to make effective use of the network are not acceptable

You may not use TriCounty Broadband 's Internet Service:

  • for any purpose which violates US federal or state laws
  • to interfere with or disrupt network users, services or equipment including distributing unsolicited advertising, propagating computer worms or viruses, and using the network to make unauthorized entry to other computational, information, or communications devices or resources
  • in a manner that precludes or significantly hampers its use by others
  • to send messages likely to result in the loss of recipients' work or systems
  • to broadcast messages to lists or individuals that have not explicitly expressed an interest in such messages, particularly where such use causes congestion of the networks or otherwise interferes with the work of others
  • to intentionally develop programs that harass other users or infiltrate a computer or computing system and/or damage or alter the software components of a computer or computing system
  • to distribute unsolicited advertising. Advertising is permitted on some mailing lists and news groups if they explicitly allow advertising.

Acceptable Uses for Internet

You may use your internet account for communications, research, public relations, education, and entertainment.

This document describes certain uses which are consistent with the purposes of the Internet. It is not intended to exhaustively list all such possible uses or abuses

  • We expect our subscribers to respect the culture and civility of communications and discourse on or through the Internet.
  • We expect our subscribers to maintain respect for privacy, legal issues, and courtesy to other Internet users and network resources.
  • We expect our subscribers to not over abuse their usage by leaving their computer connected while it is not in use or using software to maintain connectivity for long periods of time while the connection is not being used.

Commercial Uses of Internet

Many networks, sponsored by government or educational institutions, have stringent restrictions on commercial use.

While the opportunities for commercial use are extremely attractive, there are accepted methods of accomplishing commercial objectives. Other Internet users must seek out or ask for the information.

You must appropriately market, advertise, or circulate public relations for your products or services; for example, you may create a World Wide Web site to advertise products or services and give support or ordering instructions, or you may start a news group to open a forum for discussion. Other Internet users may then choose to view your Web pages or participate in discussions.

Unsolicited advertising is not acceptable.

Advertising is permitted on some mailing lists and news groups if they explicitly allow advertising. Announcements of new products or services are acceptable.

Internet Courtesy Methods

Please be courteous in your use of the Internet:

  • Respect the privacy of other users; for example, you should not intentionally seek information on, obtain copies of, or modify files, other data, or passwords belonging to other users, or represent yourself as another user unless explicitly authorized to do so by that user.
  • Respect the legal protection provided by copyright and license to programs and data.
  • Use the Internet in ways consistent with ethical guidelines and accepted community standards; malicious use is not acceptable.
  • Follow the Acceptable Use Policies of any networks you may use as an FTP or Telnet site.
  • Be aware that many networks are production or communications networks that many people rely on for business, education, or communications; uses that significantly interfere with the ability of others to make effective use of the network are not acceptable.
  • Assume that information and resources are private to the individuals and organizations which own or hold rights to those resources and information unless specifically stated otherwise by the owners or holders of rights; it is not acceptable to use your account to access information or resources unless permission to do so has been granted by the owners or holders of rights to those resources or information.

Internet Use Ethical Guidelines

Good ethics requires that all internet users adhere to the following:

  • Obey all federal and state law regarding your use of the Internet and information obtained or transmitted through the Internet.
  • Respect the ownership of information including copyright and license agreements.
  • Be courteous in your use of the Internet and network resources.
  • Respect the opinions of others and their right to voice those opinions.
  • Respect the culture and civility of communication and discourse on or through the Internet.

Internet Use Legal Issues

Internet accounts may not be used:

  • For any purpose which violates US federal or state laws.
  • To interfere with or disrupt network users, services or equipment including distributing unsolicited advertising, propagating computer worms or viruses, and using the network to make unauthorized entry to other computational, information, or communications devices or resources.
  • To transmit threatening, obscene, or harassing materials.

Internet Use Network Integrity

  • In a manner that precludes or significantly hampers its use by others.
  • To send messages likely to result in the loss of recipients' work or systems.
  • To send or respond to "chain letters."
  • To broadcast message to lists or individuals that have not explicitly expressed an interest in such messages, particularly where such use causes congestion of the networks or otherwise interferes with the work of others.
  • To intentionally develop programs that harass other users or infiltrate a computer or computing system and/or damage or alter the software components of a computer or computing system.

Internet Use Terms and Conditions

I have read and understand the 'Acceptable Use Policy'. I agree to abide by the guidelines. I understand that my account may be terminated if I do not follow these guidelines. I understand that messages and data sent to destinations outside the United States must satisfy Department of Commerce regulations (either be within the GTDA guidelines for information which may generally be transmitted or have the required license).

I understand that my TriCounty Internet account cannot be transferred or used by anyone other than myself. Account sharing is strictly prohibited. No more than one login session can be active at a time by the subscriber. Accounts which have been transferred to other parties, or show other activity in violation of this paragraph, are subject to immediate termination. I agree not to resell, relicense or redistribute TriCounty 's Internet connection service to any individual, company or organization.

I understand that TriCounty is not responsible in any way for any information I may read, view, or retrieve while using TriCounty Broadband 's Internet service. TriCounty is not responsible for the content, accuracy, character or attributes of any information. Information includes, but is not limited to, screen displays, data and text files, graphics files, and programs or executable files.

I understand that the company has the right to delete all data, files, or other information stored on TriCounty 's storage devices in my account, if my account is terminated, for any reason, by myself or by the company. I understand the company may cancel my TriCounty Broadband 's Internet service at any time by sending written notice to my last known mailing or billing address. I understand that I may cancel my TriCounty Internet service by calling or informing them in writing. I understand that monthly fees will be prorated for the period of time the service was active or in force. I understand the company has the right to suspend my service at any time, for any reason, without notice. If such a suspension is to last for more that 30 days, I understand I will be notified as to the reason.

I agree to indemnify, release, and hold harmless the company from any claims or damages resulting from use of TriCounty's Internet service. No warranty is made by the company regarding any information, services or products provided through, in connection with, or located on the computer systems of the express access service or other services provided by the company, and the company hereby expressly disclaims any and all warranties including without limitation: 1) any warranties as to the availability, accuracy, or content of information product, or services; and 2) any warranties or merchantability or fitness for a particular purpose. Any liability of the company, including without limitation any liability for damages caused or allegedly caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction of or unauthorized access to, alteration of, or use of records, whether for breach of contract, tortious behavior, negligence, or under any other cause of action, shall be strictly limited to the amount paid by or on behalf of the subscriber to the company for the current month.

I agree as the primary account holder of my Internet service that I am at least 18 years of age and agree to abide by the requirements stated above as long as my account is active with TriCounty.

Copyright and Digital Millennium Copyright Act Requirements

TriCounty is committed to complying with U.S. copyright and related laws, and requires all customers and users of the Internet Service to comply with these laws. Accordingly, you may not store any material or content on, or disseminate any material or content over, the Internet Service (or any part of the Internet Service) in any manner that constitutes an infringement of third party intellectual property rights, including rights granted by U.S. copyright law. Owners of copyrighted works who believe that their rights under U.S. copyright law have been infringed may take advantage of certain provisions of the Digital Millennium Copyright Act of 1998 (the “DMCA”) to report alleged infringements. It is TriCounty 's policy in accordance with the DMCA and other applicable laws to reserve the right to terminate the Internet Service provided to any customer or user who is either found to infringe third party copyright or other intellectual property rights, including repeat infringers, or who TriCounty ,in its sole discretion, believes is infringing these rights. TriCounty may terminate the Broadband Service at any time with or without notice for any affected customer or user. Please see TriCounty’s DMCA policy for additional information.

TriCounty Broadband , hereinafter referred to as 'TriCounty’, provides Internet connection service for educational, professional, recreational, entertainment, and limited commercial purposes. This statement describes certain uses which are consistent with the purposes of TriCounty and the Internet. It is not intended to exhaustively list all such possible uses or abuses. We expect our subscribers to maintain respect for privacy, legal issues, and courtesy to other Internet users and network resources.

We expect you to:

  • Obey all federal and state laws regarding your use of the Internet and information obtained or transmitted through the Internet
  • Respect the ownership of information including the legal protection provided copyright and license agreements for programs and data. Assume that information and resources are private to the individuals and organizations which own or hold rights to those resources and information unless specifically stated otherwise by the owners or holders of rights; it is not acceptable to use TriCounty's Internet service to access information or resources unless permission to do so has been granted by the owners or holders of rights to those resources or information.
  • Be courteous in your use of the Internet and network resources
  • Respect the opinions of others and their right to voice those opinions
  • Respect the privacy of other users; for example, you should not intentionally seek information on, obtain copies of, or modify files, other data, or passwords belonging to other users, or represent yourself as another user unless explicitly authorized to do so by that user.
  • Use the Internet in ways consistent with ethical guidelines and accepted community standards; malicious use is not acceptable. Be aware that many networks are production or communications networks that many people rely on for business, education, or communications; uses that significantly interfere with the ability of others to make effective use of the network are not acceptable

You may not use TriCounty Broadband 's Internet Service:

  • for any purpose which violates US federal or state laws
  • to interfere with or disrupt network users, services or equipment including distributing unsolicited advertising, propagating computer worms or viruses, and using the network to make unauthorized entry to other computational, information, or communications devices or resources
  • in a manner that precludes or significantly hampers its use by others
  • to send messages likely to result in the loss of recipients' work or systems
  • to broadcast messages to lists or individuals that have not explicitly expressed an interest in such messages, particularly where such use causes congestion of the networks or otherwise interferes with the work of others
  • to intentionally develop programs that harass other users or infiltrate a computer or computing system and/or damage or alter the software components of a computer or computing system
  • to distribute unsolicited advertising. Advertising is permitted on some mailing lists and news groups if they explicitly allow advertising.

Acceptable Uses for Internet

You may use your internet account for communications, research, public relations, education, and entertainment.

This document describes certain uses which are consistent with the purposes of the Internet. It is not intended to exhaustively list all such possible uses or abuses

  • We expect our subscribers to respect the culture and civility of communications and discourse on or through the Internet.
  • We expect our subscribers to maintain respect for privacy, legal issues, and courtesy to other Internet users and network resources.
  • We expect our subscribers to not over abuse their usage by leaving their computer connected while it is not in use or using software to maintain connectivity for long periods of time while the connection is not being used.

Commercial Uses of Internet

Many networks, sponsored by government or educational institutions, have stringent restrictions on commercial use.

While the opportunities for commercial use are extremely attractive, there are accepted methods of accomplishing commercial objectives. Other Internet users must seek out or ask for the information.

You must appropriately market, advertise, or circulate public relations for your products or services; for example, you may create a World Wide Web site to advertise products or services and give support or ordering instructions, or you may start a news group to open a forum for discussion. Other Internet users may then choose to view your Web pages or participate in discussions.

Unsolicited advertising is not acceptable.

Advertising is permitted on some mailing lists and news groups if they explicitly allow advertising. Announcements of new products or services are acceptable.

Internet Courtesy Methods

Please be courteous in your use of the Internet:

  • Respect the privacy of other users; for example, you should not intentionally seek information on, obtain copies of, or modify files, other data, or passwords belonging to other users, or represent yourself as another user unless explicitly authorized to do so by that user.
  • Respect the legal protection provided by copyright and license to programs and data.
  • Use the Internet in ways consistent with ethical guidelines and accepted community standards; malicious use is not acceptable.
  • Follow the Acceptable Use Policies of any networks you may use as an FTP or Telnet site.
  • Be aware that many networks are production or communications networks that many people rely on for business, education, or communications; uses that significantly interfere with the ability of others to make effective use of the network are not acceptable.
  • Assume that information and resources are private to the individuals and organizations which own or hold rights to those resources and information unless specifically stated otherwise by the owners or holders of rights; it is not acceptable to use your account to access information or resources unless permission to do so has been granted by the owners or holders of rights to those resources or information.

Internet Use Ethical Guidelines

Good ethics requires that all internet users adhere to the following:

  • Obey all federal and state law regarding your use of the Internet and information obtained or transmitted through the Internet.
  • Respect the ownership of information including copyright and license agreements.
  • Be courteous in your use of the Internet and network resources.
  • Respect the opinions of others and their right to voice those opinions.
  • Respect the culture and civility of communication and discourse on or through the Internet.

Internet Use Legal Issues

Internet accounts may not be used:

  • For any purpose which violates US federal or state laws.
  • To interfere with or disrupt network users, services or equipment including distributing unsolicited advertising, propagating computer worms or viruses, and using the network to make unauthorized entry to other computational, information, or communications devices or resources.
  • To transmit threatening, obscene, or harassing materials.

Internet Use Network Integrity

  • In a manner that precludes or significantly hampers its use by others.
  • To send messages likely to result in the loss of recipients' work or systems.
  • To send or respond to "chain letters."
  • To broadcast message to lists or individuals that have not explicitly expressed an interest in such messages, particularly where such use causes congestion of the networks or otherwise interferes with the work of others.
  • To intentionally develop programs that harass other users or infiltrate a computer or computing system and/or damage or alter the software components of a computer or computing system.

Internet Use Terms and Conditions

I have read and understand the 'Acceptable Use Policy'. I agree to abide by the guidelines. I understand that my account may be terminated if I do not follow these guidelines. I understand that messages and data sent to destinations outside the United States must satisfy Department of Commerce regulations (either be within the GTDA guidelines for information which may generally be transmitted or have the required license).

I understand that my TriCounty Internet account cannot be transferred or used by anyone other than myself. Account sharing is strictly prohibited. No more than one login session can be active at a time by the subscriber. Accounts which have been transferred to other parties, or show other activity in violation of this paragraph, are subject to immediate termination. I agree not to resell, relicense or redistribute TriCounty 's Internet connection service to any individual, company or organization.

I understand that TriCounty is not responsible in any way for any information I may read, view, or retrieve while using TriCounty Broadband 's Internet service. TriCounty is not responsible for the content, accuracy, character or attributes of any information. Information includes, but is not limited to, screen displays, data and text files, graphics files, and programs or executable files.

I understand that the company has the right to delete all data, files, or other information stored on TriCounty 's storage devices in my account, if my account is terminated, for any reason, by myself or by the company. I understand the company may cancel my TriCounty Broadband 's Internet service at any time by sending written notice to my last known mailing or billing address. I understand that I may cancel my TriCounty Internet service by calling or informing them in writing. I understand that monthly fees will be prorated for the period of time the service was active or in force. I understand the company has the right to suspend my service at any time, for any reason, without notice. If such a suspension is to last for more that 30 days, I understand I will be notified as to the reason.

I agree to indemnify, release, and hold harmless the company from any claims or damages resulting from use of TriCounty's Internet service. No warranty is made by the company regarding any information, services or products provided through, in connection with, or located on the computer systems of the express access service or other services provided by the company, and the company hereby expressly disclaims any and all warranties including without limitation: 1) any warranties as to the availability, accuracy, or content of information product, or services; and 2) any warranties or merchantability or fitness for a particular purpose. Any liability of the company, including without limitation any liability for damages caused or allegedly caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction of or unauthorized access to, alteration of, or use of records, whether for breach of contract, tortious behavior, negligence, or under any other cause of action, shall be strictly limited to the amount paid by or on behalf of the subscriber to the company for the current month.

I agree as the primary account holder of my Internet service that I am at least 18 years of age and agree to abide by the requirements stated above as long as my account is active with TriCounty.

Copyright and Digital Millennium Copyright Act Requirements

TriCounty is committed to complying with U.S. copyright and related laws, and requires all customers and users of the Internet Service to comply with these laws. Accordingly, you may not store any material or content on, or disseminate any material or content over, the Internet Service (or any part of the Internet Service) in any manner that constitutes an infringement of third party intellectual property rights, including rights granted by U.S. copyright law. Owners of copyrighted works who believe that their rights under U.S. copyright law have been infringed may take advantage of certain provisions of the Digital Millennium Copyright Act of 1998 (the “DMCA”) to report alleged infringements. It is TriCounty 's policy in accordance with the DMCA and other applicable laws to reserve the right to terminate the Internet Service provided to any customer or user who is either found to infringe third party copyright or other intellectual property rights, including repeat infringers, or who TriCounty ,in its sole discretion, believes is infringing these rights. TriCounty may terminate the Broadband Service at any time with or without notice for any affected customer or user. Please see TriCounty’s DMCA policy for additional information.

TriCounty Broadband , (“TriCounty” or “Company”) provides this Policy in order to disclose its network management practices in accordance with the FCC’s Open Internet Rules and the requirements of the RUS Broadband Initiatives Program. Additional Information about TriCounty’s other policies and practices concerning broadband service are also available under the Support section of our website.

TriCounty manages its network to ensure that all of its customers experience a safe and secure broadband Internet environment that is fast, reliable and affordable. TriCounty wants its customers to indulge in all the Internet has to offer, whether it is social networking, streaming videos and music, or communicating through email and videoconferencing.

TriCounty manages its network for a number of reasons, including optimization, as well as congestion- and security-protocol-management. Such practices are consistent with reasonable network management actions and are intended to improve the overall performance for customers.

TriCounty’s Network Management Practices

TriCounty uses various tools and industry standard techniques to manage its network and deliver fast, secure and reliable Internet service. Such management tools and practices include the following:

Managing Congestion

TriCounty monitors the connections on its network in the aggregate to determine the rate of utilization. TriCounty manages its network to provide the most economical service with the highest quality. TriCounty adds capacity to its network before utilization has reached full capacity. TriCounty engineers the local facilities to fully meet the customer’s traffic requirements. TriCounty may increase capacity by adding coax nodes, upgrading to fiber to the home (FTTH), adding transport, adding Internet aggregation routers and bandwidth, as needed.

On TriCounty’s network, all customers have access to all legal services, applications and content online and, in the unlikely event of congestion, most Internet activities will be unaffected. Some customers, however, may experience longer download or upload times, or slower surf speeds on the web if instances of congestion occur on TriCounty’s network.

Customers using conduct that abuses or threatens the TriCounty network or which violates the company’s Acceptable Use Policy, Internet Service Terms and Conditions, or the Internet Service Agreement will be asked to stop any such use immediately. Failure to respond or to cease any such conduct could result in service suspension or termination.

TriCounty’s network and congestion management practices are ‘application-agnostic’, based on current network conditions, and are not implemented on the basis of customer online activities, protocols or applications. TriCounty’s network management practices do not relate to any particular customer’s aggregate monthly data usage. TriCounty does not prioritize or discriminate against any applications or protocols except for specialized networks.

Network Security

TriCounty knows the importance of securing its network and customers from network threats and annoyances. The company promotes the security of its network and patrons by providing resources to its customers for identifying and reporting such threats as spam, viruses, firewall issues, and phishing schemes. TriCounty also deploys spam filters in order to divert spam from an online customer’s email inbox while allowing the customer to control which emails are identified as spam. Spam is quarantined in a separate file that the Customer may access. Email in such file will be automatically deleted if not accessed in 30 days. TriCounty also offers home security software service to customers for a fee.

As its normal practice, TriCounty does not block any protocols, content or traffic for purposes of network management; however, the company may block or limit such traffic as spam, viruses, malware, or denial of service attacks to protect network integrity and the security of our customers. TriCounty filters ports to reduce the spread of computer-related viruses and to protect your computer from intruder access. If TriCounty suspects traffic originated by its customers is virus related, TriCounty will contact the suspected party. If there is no response, the customer’s service will be suspended until the issue can be resolved.

TriCounty does not currently engage in any application-specific behaviors in its network, except as maybe listed in the Specialized Service section of this policy.

Monitoring Schedule

TriCounty has deployed software that continuously monitors the network for performance and provides performance reports . In the backbone network, alarms or alerts are generated if the performance is degraded. In addition, traffic is analyzed and trended to insure peak performance. TriCounty adds capacity to relieve congestion when thresholds are met. TriCounty also uses industry standard software tools to check for abnormal traffic flows, network security breaches, malware, loss, and damage to the network. If a breach is detected or high volume users are brought to light by complaint, TriCounty provides notification to the customer via email or phone. If a violation of TriCounty’s policies has occurred and such violation is not remedied, TriCounty will seek to suspend or terminate the customer’s service.

Network Management Technology

TriCounty employs a variety of industry-standard tools, applications and devices to monitor, secure and maintain its network, including the following:

  • network graphing solutions;
  • -latency measurement software; and
  • bandwidth and performance measurement platforms
Service Descriptions

TriCounty offers broadband service over ADSL, FTTH facilities and leased transport. TriCounty offers DSL speeds ranging from 256 Kbps to 3 M . DSL Service offerings are detailed in the Internet DSL section of the website. Fixed wireless broadband is offered at 1.5 M. Wireless service offering can be found at Wireless Broadband Access

All of TriCounty’s broadband service tiers above 1.5 M are capable of supporting real time applications.

Network Performance

TriCounty broadband services are best effort performance. TriCounty makes every effort to support advertised speeds and will dispatch repair technicians to customer sites to perform speed tests as needed to troubleshoot and resolve speed and application performance issues that are caused by TriCounty’s network. TriCounty measures availability, latency, and aggregate utilization on the network and strives to meet internal service level targets in its network. However, the customer’s performance is also affected by the particular website being accessed, capacity in the public internet beyond the TriCounty network and the customer’s computer, inside wiring, wireless router, and other customer equipment.

Customers can test their actual speeds using the speed test found on the company website http://speedtest.gotricounty.com. TriCounty is in the process of developing additional systems/processes that will allow Tri County to measure the performance of the TriCounty controlled network compared to advertized speeds. Once these systems are developed, TriCounty will disclose the results on its website.

Specialized Services

TriCounty will start to provide Internet Protocol Television (IPTV) services to end users using virtual private network architecture in the first quarter of 2012. This service, also known as a Specialized Service, is separated from the company’s best effort Internet services on the local network. Specialized Service traffic is shared and prioritized higher than best effort broadband traffic in the network core. TriCounty will add capacity to support both specialized service and best effort services if congestion is detected.

Device Attachment Rules

Customer will need a Network Interface Card (NIC) installed in the PC or a USB port in order to use the DSL Modem/Router. DSL Modem/Routers are available for purchase from TriCounty Broadband but the customer may supply their own device. If the customer is supplying its own DSL modem, the equipment must support Point-to-Point Protocol over Ethernet (PPPoE) technology in order to utilize the broadband service. In addition, all customer equipment attached to the broadband service should meet standards for consumer electronics and not harm the network.

If TriCounty discovers a customer device is harmful to its network, TriCounty has the right to request that the customer remove such device.

For questions, complaints or requests for additional information, please contact TriCounty Broadband at 252-964-8000 or questions@gotricounty.biz

As a convenience, you can check your goTriCounty.com email, edit your services, and take advantage of our feature-rich offerings all in one spot. Each button is explained below, and once you are in the application the Help button will walk you through any questions you may have.

You may also contact technical support by phone or chat.

Please know we are committed to providing you a friendly, local touch. Should you ever have questions or concerns about your Internet access or any other service provided by TriCounty Broadband , just give us a call or visit www.goTriCounty.biz. As a complement to your Internet services our technical support is available 24/7 at 927-TECH (8324)

Again, welcome to goTriCounty and let's get started!

Phishing is an attempt by an individual or group to get your personal information from bogus authorities. Phishing emails are presented as if they have been sent from a legitimate organization or known person. Be skepital of supicious looking messages in your inbox. Here are some telltale signs:

  • Generic greetings: Instead of using your name, many fraudulent e-mails begin with a general greeting, such as: "Dear [Company Name] customer.
  • A false sense of urgency: The e-mail will attempt to deceive you with the threat that your account is in jeopardy if you don't update your information as soon as possible.
  • Fake links: The text in a link may look valid, and then send you to a "spoof" address. Always check where a link is going before you click. Move your mouse over it and look at the URL on your browser or status bar. If it looks suspicious, dont click on the link.
  • Misspelled words or grammatical errors: Many fraudulent e-mails are generated outside of the United States, and the perpetrators are not proficient in English.
  • Common phishing phrases: Phishing e-mails often contain one of the following: "Verify your account;" "Update your account;" "During regular account maintenance;" or "Failure to update your records will result in account suspension."

ZIMBRA is an open, secureMy Account collaboration tool for email, calendaring, tasks and more.

Login interface displays Zimbra Mail, Greymail, Zimbra Calendar, Zimbra Overview, Speed Test, Local Weather and MySecurity (powered by ZoneAlarm). On the left of the page is a list of links you might find useful in navigating to sites providing information on TriCounty services. The gear in the upper right corner offers options to manage settings, Additional Users and to SignOut of application portal.

PAYMYBILL is an online application to create a user profile with TriCounty Broadband customers and pay your bill each month with ease.

APP LAUNCHER makes it easy to launch your favorite recently launched applications like Zimbra Mail, Graymail, Zimbra Calendar, Speed Test and other applications you choose to have at the click of the mouse.

MYSECURITY (powered by ZoneAlarm) banishes viruses and spyware from your PC for good. MYSECURITY not only eradicates threats but also prevents them from ever entering in the first place. It also stops identity thieves, phishers, and spammers cold, so don't be caught without it. TriCounty can offer MYSECURITY through the MyAccount interface included in your bundle or by purchase.

KeepIT from TriCounty Broadband protects digital photos and other electronic files such as email, iTunes/MP3 music files, documents and spreadsheets from viruses, hard drive crashes, accidental deletion and fires or floods. KeepIT provides remote network storage and automatic backup for all of your important files. KeepIT is available for purchase.

TriCounty Bundles